Cash Applications Specialist - Alpharetta, GA

Cash Applications Specialist

We're on the lookout for a Cash Applications Specialist who takes pride in accuracy, organization, and getting the details right. This role is responsible for ensuring customer payments received through a variety of sources are identified, applied accurately and timely, and reconciled to bank activity.

This role is ideal for someone who enjoys investigative work and doesn't stop when a payment doesn't immediately match. The right candidate is detail-oriented, dependable, and curious someone who will research discrepancies, track down missing information, and help ensure our customer accounts and cash records remain accurate as the company continues to grow.

Key Responsibilities

• Process and apply customer payments accurately and timely across all company locations
• Retrieve cash receipts and remittance information from multiple sources, including lockbox, physical checks, ACH payments, virtual credit cards, merchant portals, and other electronic payment platforms
• Research payment activity and remittance details to ensure receipts are applied to the appropriate customer accounts and invoices
• Reconcile daily cash receipts to bank activity and system records, investigating and resolving discrepancies
• Research and resolve unidentified or unapplied cash, short payments, duplicate payments, and other payment exceptions
• Investigate returned checks, rejected payments, and reversed transactions and ensure customer accounts are updated appropriately
• Partner with branch and operational teams as needed to obtain missing payment information and resolve customer account discrepancies
• Maintain organized supporting documentation and assist with audit requests or month-end reconciliations as required
• Identify recurring issues and opportunities to improve the efficiency and accuracy of the cash application process

Required Qualifications:

• Associate's or Bachelor's degree in Accounting, Finance, or related field preferred; equivalent relevant experience considered
• 2-4 years of cash application, accounts receivable, bookkeeping, or related accounting experience
• Experience processing and reconciling high-volume transaction activity
• Strong attention to detail and commitment to accuracy
• Strong research and problem-solving skills
• Comfortable working across multiple systems and payment platforms
• Proficiency with Microsoft Excel
• Strong organizational and time-management skills
• Ability to work independently while knowing when to escalate exceptions
• Professional communication skills and ability to work with teams across multiple locations
• Hybrid schedule - in office 3+ days a week

Preferred Experience:

• Experience with PestPac or similar field service/customer management systems
• Experience with lockbox banking
• Experience with merchant portals and payment processors
• Prior experience in a PE-backed or high-growth environment
• Process improvement mindset

In this role, you can expect:

Competitive Compensation:

• A competitive salary

Competitive Benefits (Subject to Change as Needed):

• 401k with Company match
• Health, Dental, Vision and Life insurance
• Paid Time Off and Paid Holidays
• Empowered, passionate, and exciting culture

Career Growth Opportunities:

• We believe in promoting from within
• Experience working with Private Equity backed growth company

Established Company:

• We are a reputable and well-established company, with over 40 years of business.
• We have a strong customer base and a track record of success.

We are an equal opportunity employer that complies with EEOC rules and regulations. We are committed to diversity, equity and inclusion and do not discriminate based on race, age, disability or other non-merit characteristics. We believe and model a culture in which everyone should feel like they belong in our company because we believe that everyone should feel valued, respected and included.