Technical Support Analyst

Job Description

Job Description

Company Description

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.

Provide Level II technical assistance to end-users for hardware, software, networking, various peripherals, and audiovisual (AV) systems by diagnosing and resolving issues to ensure minimal disruption to daily operations. Collaborates with other technology teams to escalate and address more intricate problems. Responsible to build, configure and deploy equipment to ensure devices meet company and security standards. Manages user access by creating, modifying, and removing accounts in Active Directory, maintaining accurate and secure access controls.

• Provide level II technical support for hardware, software, networking, audio visual, and various peripherals ensuring timely resolution of issues
• Performs vulnerability management on all end user equipment to include software, drivers, and tools
• Performs Active Directory administration through creating, changing, and removing users accounts and workstations to maintain accurate and secure access controls
• Builds application packages and deploys security patches and updates using various tools to include Patch My PC, Microsoft Intune, and Microsoft Endpoint Configuration Manager (MECM)
• Creates and manages scripts using PowerShell and other common scripting tools
• Manages the print servers and other print management systems
• Visits branch locations to assist with any digital and technology needs
• Administers End User Services owned systems to include installing, updating, configuring troubleshooting and supporting
• Provides support for the credit union's audio/visual solutions and equipment. This includes video walls, digital sign displays, conference room equipment, video conference software and hardware, and online meeting software
• Maintains accurate asset inventories for equipment and manages and documents the equipment disposal process and procedures
• Documents and maintains all procedures for which this position is made responsible
• Works with hardware and software vendors for evaluations, troubleshooting, and warranty repairs
• Closely adheres to credit union security standards, policies, and procedures
• Participate in the on-call rotation as required
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position:

• Associate's Degree Two-year associates degree or equivalent work experience,  preferred
• 3+ years related technical support experience,  required

Technical or Specialized Knowledge/Skills:

• Familiarity with the following: ' Knowledge of ITSM ticketing systems and tools such as ServiceNow. ' Microsoft platforms and tools to include Microsoft Endpoint Configuration Manager, Intune, Active Directory/Entra, Teams, Office. ' Knowledge of Audio-Visual administration and support.
• Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
• Ability and aptitude to learn new and changing technologies quickly.
• Ability to work with all levels of employees.
• Strong organization and prioritization skills with the ability to manage multiple tasks to ensure timely and accurate completion
• Demonstrates attention to detail in all tasks, ensuring accuracy and thoroughness.
• Ability to work effectively in a team environment and collaborate with various other teams and departments.
• Member Focused: Proven ability to build strong customer/member relationships and delivering customer/member-centric solutions.
• Collaborates: Known for building partnerships and working collaboratively with others to meet shared objectives.
• Action Oriented: Proven track record of taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Situational Adaptability: Ability to adapt approach and demeanor in real time to match the shifting demands of different situations.

Certifications Required:

• Valid driver's license and an acceptable driving record,  required

PAY RANGE: $29 to $33 per hour (S14) plus 10% annual target bonus.

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

We anticipate this position to close on 10/21/2026. Please submit your application at your earliest convenience to be considered.