Experience Manager

Compensation: USD 65,000 - USD 80,000 - yearly Company Description Aspen Ventures is the innovation engine ofAspen One , focused on amplifying the company’s vision through new business lines that embody its values and heritage.Inspired by place, united by purpose, defined by you, Aspen Ventures brings the authentic spirit of Aspen to the world while keeping the local community at its core, with a commitment to sustainability, innovation, and community-driven experiences. Aspen Ventures currently has two flagship offerings:Aspen Collection ,a premium performance and lifestyle apparel brand and mountain rental experience andEleven212, an elevated après-ski experience atop Aspen Mountain.Aspen Collectionoperatesretail and rental stores in Aspen and Snowmass, Colorado. For more information, visit and follow the brand on View email address on click.appcast.io .Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the View email address on click.appcast.io, aspen.com,aspensnowmass.com,aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Job Description Position Summary The Experience Manageris responsible forcreating, incubating, selling, planning, and executing private and public experiences on and off the mountain across the winter and summer seasons, in partnership with the Experience Director. This role is highly client-facing, leading sales calls and meetings with both internal teams and prospective clients to bring new experiences to life. The Experience Manager also provides hands-on, on-site management of event experiences and staff, ensuring seamless execution anda high-quality experience for every attendee. Success in this role requires close collaboration across departments throughout the organization, from sales and operations to marketing and mountain teams, to deliver experiences that are both innovative and flawlessly executed. This position reports to the Director of Client Experience. The salary range for this position is $65,000 to $80,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible forbonus. Job Posting Deadline Applications for this position will be accepted until September 1, 2026. Essential Job Functions/Key Job Responsibilities Work withDirector ofExperiences toideate,curate,deliverand incubateworld-class experiencesacross Aspen One Serve as a key connector across Aspen One, partnering closely with Sales, Marketing, Hospitality Operations and Mountain Operations to align experiences with broader company goals and ensure consistent, on-brand execution. Identifymarket trends anddrive innovation for new experiences across Aspen One Give attention to every detail around event planning and execution, from guestgreetingto exceptional standards for service and aesthetic on site. Sell experiences for Aspen One across all channels (email/phone/in person), proactively prospecting new business and building a pipeline of private and corporate clients. Providetimelyfollow-up with guests and convert leads into sales with confidence,meetingor exceeding revenue targets. Create a warm, welcoming environment and build personalized relationships with guests, using names and preferences to deliver tailored service Partner with the Director of Experiences to bring new experiences to life, from concept and planning through execution — collaborating cross-functionally with partners,brandsand marketing teams at every stage Client management, providing tailored offerings based onguestsneeds from creation through execution and follow up, as necessary. Work withDirector ofExperiencesto hire staff to execute experiences On-site management of staff during event and experience execution Hosting,assistingand collaborating with our key partners and brands such as LVMH,Burgessand many others. Develop andmaintainrelationships with key Aspen Skiing Company and Aspen Hospitality personnel tofacilitateeffective communication and execution with the following departments - Product Sales & Services, Hospitality Operations, Ski and Snowboard Schools, Rental/Retail, Administration, Guest Services, Online Services,Events & Partnershipsand Mountain Operations Share feedback with managementregardingproducts and procedures to enhance the guest experience andimmediatelyaddress opportunities Possess intimate knowledge of local mountain terrain, snow conditions, and department programming to makeaccurateand appealing recommendations Understand the department’s budget andoperatewithin it while analyzing trends from daily financial snapshots, historicalreportsand forecasts Complete tasks and projects delegated by your manager andassistother departments as business volumes and staff levels demand Other duties as assigned Qualifications Education & Experience Requirements At least 2 years of experience working in a role responsible for delivering a high level of guest service required At least 2 years of experience working events required Managerial experience in an event setting preferred (servers, kitchen staff, drivers, etc.) Previousexperience using Microsoft Office Suite required Knowledge, Skills & Abilities Excellent verbal and written communication skillsin English; ability to communicate proficiently verbally in English and Spanish is preferred Knowledge of customer preferences and how to meet or exceed them Proficient knowledge ofMicrosoftapplications including Word,Exceland Powerpoint Excellent time management skills with a proven ability to meet deadlines Demonstrated active listening and interpersonal skills used to personalize the guest experience Ability to build relationships with clients whileanticipatingand exceeding their needs and troubleshooting issues ina timely,calmand professional manner Ability to function well in a high-paced and at times stressful environment Ability to act professional in a fast-paced environment Excellent organizational skills and attention to detail Skilled in creating exceptional guest experiences through personalized service and attention to detail Ability to quickly adapt to changes in processes, customer flow, environments, and tasks Ability to manage multiple priorities and projects simultaneously without sacrificing quality Ability to manage and lead diverse teams, fostering a positive and productive work environment Ability to delegate tasks effectively, empowering teams whilemaintainingaccountability Ability to assess team performance, provide feedback, and implement development plans Proficient knowledge of industry regulations and how they affect business operations Skills in managing relationships with both internal and external stakeholders Additional Information Ability to stand, type, and sit at desk/computer for most of the work shift executive repetitive movements No adverse or hazardous conditions Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance Job Benefits This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs. Health, Dental and Vision Insurance Programs Flexible Spending Account Programs Life Insurance Programs Paid Time Off Programs Paid Leave Programs 401(k) Savings Plan Employee Ski Pass and Dependent Ski Passes Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at View phone number on click.appcast.io. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever‑evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. #J-18808-Ljbffr Aspen Skiing Company