House Supervisor

Shift Supervisor

This position supports Mercy's philosophy of patient centered care by providing support to customers, physicians, and staff of Mercy Medical Center. The Shift Supervisor will serve as a patient care nurse and charge nurse. The Shift Supervisor will help guide staff through their Mercy Medical Center journey and help demonstrate leadership skills by being a clinical expert and successful role model of the unit.

Job Duties:

• Ensures that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed.
• Provides and ensures high quality and safe patient care using evidence-based practice, performance improvement, and service excellence.
• Manages customer complaints in a timely and caring manner in the absence of the Director or ANM.
• Assists with department staffing to meet daily census needs and modifies staffing to meet departmental needs as necessary.
• Participates in regular department meetings as applicable.
• Assists with recognizing outstanding individuals or teams in their department.
• Collaborates with others to implement key initiatives and demonstrate performance improvement within the department based on quality metrics.
• Practices cost containment efforts on a shift to shift basis by efficient use of time and resources i.e. man-hours, patient charges, equipment, supplies.
• Fosters interdisciplinary collaborative relationships within the department and organization.
• Serves as a positive role model and mentor for department and hospital staff establishing and reinforcing expectations of cooperation, collaboration, and respect.
• Participates in the orientation and mentoring of new employees.
• Observes and evaluates staff performance providing regular performance feedback and completing annual performance appraisals as delegated.
• Follows Mercy's safety guidelines carries out job-specific safety duties and responsibilities and promptly reports any unsafe conditions, situations, incidents, and injuries.

Department Specific Duties:

• Pulmonary Medicine Center:
• Serves as a role model for staff by demonstrating clinical expertise when providing direct patient care.
• Displays support for and awareness of Department Business Plan and assists with implementation of Action Plans toward meeting goals.
• Participates in holding unit staff accountable by comprehensively investigating and then providing feedback when there are opportunities for performance improvement followed by written details to Nurse Manager which includes employee response.
• Provides consultation upon request within area of clinical expertise to nursing staff or other health professionals throughout the organization.
• Participates in monitoring and maintaining unit compliance with regulatory, accrediting, and policy standards/expectations as evidenced in both mock and actual surveys.
• Demonstrates skills and assists others in computer navigation to access essential information effectively and efficiently.

Knowledge Skills and Abilities:

• Demonstrates effective leadership skills (i.e. coaching, counseling, prioritization, decision making, and conflict management).
• Utilizes effective coordination, collaboration, and facilitative skills.
• Helps to foster a culture of accountability, creative and critical thinking, and staff development.
• Possesses skill in staffing, staff development, and change management.
• Maintains a positive professional demeanor in emotionally charged situations and serves as a role model for staff.
• Committed to ongoing self-development and learning.
• Excellent Nursing skills with rapid critical thinking.
• Role Models exemplary customer service skills including verbal and non-verbal skills and proper phone etiquette.
• Creates a welcoming environment for all healthcare team members.

Professional Experience:

• Demonstrated leadership skills required.
• Two years clinical experience preferred.

Education:

• Bachelor of Science in Nursing (BSN) preferred.

Certification:

• Certification in clinical specialty preferred.

Licensure Certification Registration:

• Current license to practice as a registered nurse in the state of Iowa or compact state required.
• Current certification in Basic Life Support in accordance with the American Heart Association required.
• Iowa Dependent Adult Abuse/Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.

Physical Requirements:

• Heavy: Exert 50-100 lbs. of force occasionally and/or 25-50 lbs. of force frequently.

Pay Rate Type:

• Hourly

Mercy is an independent community-based organization supporting the Cedar Rapids area for over 120 years. Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.