Customer Service Associate

Kelly Services is seeking a Customer Service & Logistics Specialist to join a leading global construction equipment organization in Shippensburg, PA. This role is part of a team focused on reducing equipment downtime and delivering an exceptional logistics experience for dealers and customers across North America. You will provide parts order support, investigate delays and discrepancies, manage customer cases, and coordinate with internal teams to resolve urgent issues. This is an excellent opportunity for a customer-focused, analytical professional who enjoys problem-solving, logistics, order management, and working with multiple teams. What You'll Do Provide professional parts logistics support to dealers, customers, and internal teams by phone, email, and case management systems Create, document, and manage customer cases, ensuring timely follow-up and escalation Support order management and provide updates throughout the order lifecycle Investigate order discrepancies, inventory issues, backorders, and shipping delays Recommend alternative solutions for backordered parts, particularly during machine-down situations Initiate and coordinate cross-functional Uptime Escalations for machine-down and critical incidents Work closely with warehouse teams, Service and Quality Engineers, and other internal partners to investigate inventory and order issues Assist internal stakeholders with logistics processes and expediting orders Participate in meetings, workshops, and process improvement initiatives Identify opportunities to improve logistics processes, order transparency, and the overall customer experience Lead or participate in cross-functional projects involving internal and external partners Complete assigned action items and communicate outcomes to stakeholders Support onboarding and training of new team members on systems, processes, and customer service best practices What We're Looking For Bachelor's degree or equivalent experience in a relevant field Logistics, supply chain, customer service, order management, or parts experience is a plus but not required Strong customer service and interpersonal communication skills Excellent analytical and problem-solving abilities Ability to investigate issues and identify root causes Strong attention to detail and accuracy Excellent organizational and time-management skills Ability to work independently while maintaining strong accountability Ability to work effectively in a fast-paced environment Strong teamwork and cross-functional collaboration skills High proficiency with Microsoft Office Suite Experience with SAP, Power BI, or logistics platforms is preferred Ideal Backgrounds Customer Service Logistics Coordination Order Management Parts Coordination Supply Chain Transportation Expediting Equipment or Automotive Parts Warehouse Operations Call Center / Customer Support Case Management Why Join This Opportunity? $25.00/hour Gain valuable experience in logistics, supply chain, customer support, and parts operations Work with a global organization Opportunity to develop experience with SAP, Power BI, logistics systems, and cross-functional operations Be part of a team directly supporting equipment uptime and customer satisfaction #J-18808-Ljbffr