Retail Service Specialist

Compensation Pay Range: $14.00 - $18.00 per hour. Additional compensation may include annual, quarterly performance, or premiums, ranging by hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Bilingual candidates encouraged to apply. Essential Job Functions Lead store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels on the retail showroom, including team member execution of customer service programs (Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...). Ensure telephone is answered according to company policy. Ensure all buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed timely and customers are contacted upon shipment arrivals. Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing the electronic outside purchase order ledger. Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds are issued accurately, and returned merchandise is staged correctly. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store. Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned. Ensure team members adhere to the posted work schedule, changes/deviations are approved by a member of management, and team members clock in/out according to company policy. Perform all store opening/closing duties, including day-end procedures, verifying and securing money/deposits, preparing bank deposits, ensuring all night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking/locking delivery vehicles parked in a secure designated area. All other duties as assigned. Skills, Education, Knowledge, Experience, and Abilities Strong communication skills. Ability to obtain RSS Certification. Retail sales experience, preferably in auto parts. Automotive systems and repair knowledge. ASE Certification. Fluency in multiple languages (Spanish is highly desired). Benefits Competitive wages & paid time off. Stock Purchase Plan & 401k with employer contributions. Medical, Dental, & Vision insurance with optional FSA. Team member health/wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. Equal Opportunity Employer O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: View email address on click.appcast.io or call View phone number on click.appcast.io, and provide your requested accommodation, and position details. #J-18808-Ljbffr