EA-NGP VAN Product Writer I

Role Description

The EA-NGP VAN Product Writer I creates and maintains clear, concise, and accurate end-user content for NGP VAN products. As an early-career technical content contributor, this role supports the writing and editing of product help documentation, release notes, and customer-facing instructional resources. This role collaborates closely with product, support, and enablement teams to ensure accuracy and alignment with union client use cases and brand voice.

• Draft, edit, and publish basic help center content and release notes.
• Work from internal specifications, SME interviews, and product testing to translate features into written guidance.
• Contribute to templates and voice consistency in documentation.
• Perform light HTML or CMS formatting as needed.
• Capture and annotate screenshots.
• Participate in documentation review cycles and incorporate feedback.

Qualifications

• Ability to write clearly and concisely for technical and non-technical audiences.
• Strong command of grammar, editing, and usage.
• Familiarity with digital organizing tools or CRMs is preferred.
• Comfort with working in multiple systems (Jira, Confluence, WordPress, LLM-style applications, etc.).
• Capacity to manage deadlines and accept feedback constructively.

Requirements

• 1+ years of experience in writing, editing, or documentation support.
• Experience with help centers, customer support content, or SaaS product writing.
• Exposure to union clients or political campaign environments highly preferred.
• Bachelor’s degree in English, Communications, Technical Writing, or related field (preferred).
• At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

Benefits

• Comprehensive benefits package that supports health, well-being, and growth.
• Compensation and benefits may vary based on local standards, laws, and norms.
• Pay is determined by location, skills, experience, and education.
• Total rewards package may include bonuses, incentives, equity, and a comprehensive benefits program.