Customer Service Specialist
$750 per monthCrystal D
At Crystal D, our mission is to be the first choice for awards and gifts. We are driven by integrity, quality, and a passion for delivering an exceptional customer experience. Job Purpose The Order Tracking Specialist is responsible for managing customer orders from start to finish, ensuring on-time delivery and a process that is Simple, Easy, and Fast . This role builds trusted customer relationships by providing expert guidance, proactive communication, and WOW-level service through ICE.
**This role requires working onsite at the St.Paul, MN office** Key Responsibilities
Address: 505 Atwater Circle
St. Paul, MN 55103 Pay: Starting at $23/hr.
If you're passionate about delivering exceptional customer experiences and want to grow with a values-driven company, we'd love to hear from you. Apply today and become part of the Crystal D team.
**This role requires working onsite at the St.Paul, MN office** Key Responsibilities
- Manage customer orders from initial placement through final delivery, ensuring a seamless customer experience.
- Communicate proactively with customers regarding products, timelines, order status, and expectations.
- Drive orders through the approval and production process efficiently to ensure on-time delivery.
- Perform detailed quality reviews on high-value orders ($750+) to ensure accuracy and excellence.
- Collaborate with cross-functional teams to ensure order accuracy and deliver exceptional customer service.
- Resolve customer concerns professionally while upholding Crystal D's ICE standards and commitment to service excellence.
- Respond to customer calls promptly and accurately, documenting all interactions thoroughly.
- Thrive in a fast-paced, high-volume environment while maintaining accuracy, organization, professionalism, and a positive attitude.
- 1-2 years of experience in order entry, customer service, or a related role preferred.
- Excellent verbal and written communication skills.
- Strong attention to detail with the ability to prioritize, multitask, and stay organized.
- Proficient in Microsoft Office, including Outlook, Word, and Excel.
- Proactive problem-solver with a customer-first mindset and a commitment to finding solutions.
- Professional, energetic, and approachable, with strong interpersonal skills and the ability to thrive in a collaborative team environment.
- Friendly, outgoing personality with a passion for creating exceptional customer experiences.
- Integrity, dependability, and empathy.
- Driven, flexible, and detail-oriented.
- Committed to personal and professional growth.
Our Core Values Integrity • Quality • Respect • Commitment • Passion Benefits* - Weekly Pay
- Paid Holidays
- Paid time off
- 401(k) match
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- MANY Company events
Address: 505 Atwater Circle
St. Paul, MN 55103 Pay: Starting at $23/hr.
If you're passionate about delivering exceptional customer experiences and want to grow with a values-driven company, we'd love to hear from you. Apply today and become part of the Crystal D team.
Vacancy posted 1 day ago
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