Customer Service Specialist

Job Duties

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Customer Service Specialist

Location: Minneapolis, MN | Full-Time | Onsite

Format: Temporary Contract |

6-12 Months

Pay: $22-$25 an hour, depending on experience

Beacon Hill is seeking a detail-oriented Customer Service Specialist to support a large-scale customer migration initiative impacting approximately 27,000 customer accounts. This position will play a key role in an ERP consolidation project, helping to transition customers from multiple legal entities into a single purchasing entity. The ideal candidate will have strong customer service experience, excellent organizational skills, and the ability to manage detailed data review and customer communications.

Key Responsibilities

Review and validate customer account information across multiple ERP systems.

Audit customer records, including account names, addresses, and related data.

Utilize approved templates, FAQs, and communication materials to notify customers of upcoming changes.

Communicate directly with customers via phone and email regarding account transitions and required actions.

Create and maintain tracking spreadsheets to monitor migration progress and outstanding items.

Partner with IT teams and project stakeholders to submit and track data updates and system changes.

Document customer interactions, migration status updates, and project milestones.

Support a smooth and positive customer experience throughout the migration process.

Qualifications

2+ years of experience in customer service, account support, project coordination, operations, administrative support, or a related field.

Strong attention to detail and accuracy.

Excellent written and verbal communication skills.

Proficiency in Microsoft Excel and data tracking.

Comfortable communicating with customers by phone and email.

Ability to work both independently and collaboratively with cross-functional teams.

Experience working with ERP systems or customer data management is a plus.If you are highly organized, customer-focused, and enjoy supporting large-scale projects, we encourage you to apply today.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser:

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

Apply here:

Minimum Education Required

Not Specified

Minimum Experience Required

Not Specified

Shift

First (Day)

Number of Openings

1

Compensation

$22.00 - $25.00 / Hourly

Postal Code

55415

Job Type

Full Time

Place of Work

On-site

Requisition ID

68558

Job Benefits

See job description