Call Center Representative

Company Luxury Bath of Richmond Location Fredericksburg, VA Job Type Full-Time Compensation Competitive hourly pay + bonus opportunities Job Description Luxury Bath is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich the lives of homeowners with bathrooms that are attractive, durable, and maintenance-free. Luxury Bath of Richmond is looking for a Call Center Representative for our Fredericksburg, VA market and surrounding areas to join our winning team. Join a team of professionals, earn a strong income, and make a positive impact by helping homeowners improve their homes. General Purpose Strong customer service skills are a must. You will contact homeowners by telephone, set up qualified appointments for free consultations, input lead information, update reports, and handle inbound calls from advertising campaigns. Responsibilities Deliver scripted pitches to homeowners Adjust scripts to meet the needs of individual customers Handle homeowner questions and overcome objections Collect and verify homeowner information (name, address, phone number, etc.) Schedule appointments over the phone Input appointment details into the system accurately Record important details from conversations Confirm appointments set by canvassers or sales representatives Schedule appointments for in-home consultations Conduct quality control calls Answer inbound calls from homeowners responding to ads Follow up with homeowners after initial contact Maintain and update lead information and reports Qualifications Strong communication and customer service skills Knowledge of sales and marketing principles is a plus Experience in telemarketing, call center, sales, or promotions preferred Basic computer skills and ability to learn CRM systems Positive attitude and ability to work in a fast-paced environment Product knowledge will be provided through training Why Join Luxury Bath of Richmond? Growing company with strong industry reputation Opportunity to earn hourly pay plus bonuses Supportive team environment Opportunity for advancement #J-18808-Ljbffr