Commercial Customer Service Representative

Commercial Customer Service Representative (CSR)

As the Commercial Customer Service Representative (CSR) you will provide order management support for customers in their assigned Zones and ensure that they process orders. Reporting directly to the Customer Service Team Lead you will meet special customer requirements, serving as the customer advocate. Responsibilities include placing orders at the proper site, following up with customers on order delays/issues and communicating with cross SBU PPG employees and vendors on order statuses.

Key Responsibilities

• Learn and retain complex customer and order guidelines, such as unique terms and freight rules, and 20+ sourcing locations in addition to the Refinish warehouses
• Responsible for accurate and efficient order management and top-tiered service of assigned Direct Customer accounts
• Complete excellent customer service by handling customer issues and offer solutions.
• Work with Refinish Collision team on "review and book" orders that contain both Collision and Commercial products to ensure completion
• Sources orders to the correct sourcing/manufacturing location, adjusting to meet customer expectations
• Helps maintain the quality and integrity of unique customer information within the customer knowledge database
• Log incoming/outgoing customer calls within the PPG Customer Relationship Management Database (Vantage Point)
• Complete or work with others on assignments to support customer service process improvements as assigned by the supervisor
• Stay current on procedures, training and system upgrades

Qualifications

• 3+ years B2B Order Management experience
• Experience with Oracle ERP.
• Experience interpreting and responding to customer requests
• Experience for Office applications (Excel (can maintain complex spreadsheets), PowerPoint, Word, and Outlook)
• Flexibility to work department hours of operation
• College degree, preferred
• Spanish or French speaking, preferred

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

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PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.