Health Information Medical Records Clerk

Job Description

Job Description

Description:

Job Title: Health Information Medical Records Clerk

Location: Tustin, CA

Salary: $23-$24 per hour DOE

Openings: 1

Position Purpose:

The Medical Records Clerk at Families Together of Orange County performs a wide variety of duties and responsibilities in a manner that places emphasis on quality, PHI/HIPAA compliance, and customer service.

The position’s primary duties include organization of all incoming patient records requests, electronic records database maintenance, and adherence to FTOC’s approved process flows.

Core Duties and responsibilities, include but are not limited to:

1. Assess all incoming patient medical records request and determine outcome.
2. Organizes and archives records and documents.
3. Verify paperwork, digital forms, files, updating or correcting documentation as needed.
4. Updates electronic filing systems, devises new organizational filing and storage systems for data as needed.
5. Secures and protects the privacy of documents containing PHI.
6. Assigns alerts for required information in EHR.
7. Communicates with various individuals throughout the organization for records review.
8. Works collaboratively with the various internal/external stakeholders.
9. Comfortable with navigating database, EMR, and other necessary equipment.
10. Designs templates for data entry and process flows to create efficiency.
11. Ensures protection of patients’ rights, including release of information compliance, authorization, and adherence to all HIPAA laws.
12. Performs other duties as assigned within scope.

This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform other duties, within scope, as assigned by his or her supervisor.

Education, Qualifications, and Experience:

• High School Diploma or GED required (college coursework preferred)
• Bilingual in Spanish required
• General knowledge of EHR/EMR systems
• Strong organizational skills and attention to detail
• Strong data entry, typing, and documentation accuracy
• Excellent verbal communication and interpersonal skills
• Integrity, discretion, and commitment to confidentiality
• Ability to multitask in a fast-paced, high-stress environment
• Culturally sensitive with experience working with diverse populations
• Minimum 2–3 years of healthcare administrative or medical records experience preferred

Lead role qualifications additionally include:

• 3–5 years of healthcare or customer service experience required
• Prior experience training, mentoring, or leading staff required
• Advanced understanding of healthcare workflows and records operations
• Ability to work independently with minimal supervision
• Strong leadership, problem-solving, and escalation management skills

Work Schedule:

• General work hours are Monday to Friday 9 a.m. to 6 p.m., however, start times vary, depending on organizational, staffing, community, and patient needs.
• Work schedules are subject to change based on organizational, staffing, community, and patient needs. As such, FTOC may need to modify work schedules to meet such needs.
• Saturday work schedule will be part of a rotation and may be implemented or adjusted due to organizational, staffing, community, and patient needs as FTOC continues to grow and expand workdays and hours.
• Occasional Sunday shifts may be required if weekend hours are expanded in the future.
• Overtime may also occur due to organizational, staffing, community, and patient needs.
• Occasional travel will be required for this position. Must be able to travel to FTOC sites as needed, including short notice.

Families Together of Orange County (FTOC) is proud to be an equal opportunity employer. FTOC does not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

Requirements: