Patient Care Coordinator

Patient Care Coordinator

The Patient Care Coordinator is responsible for providing exceptional customer service to patients, ensuring positive and professional interactions. This role involves managing patient inquiries, supporting therapy compliance, coordinating medication deliveries, and facilitating effective communication between patients, healthcare providers, and internal teams. The Patient Care Coordinator utilizes electronic health records and pharmacy systems to document and manage patient information, ensuring accuracy and continuity of care.

Duties and Responsibilities

• Uphold high standards of customer service by ensuring all patient interactions are handled professionally and positively, contributing to patient satisfaction and retention.
• Access, update, and maintain accurate patient information using electronic health record (EHR) systems and the CareTend pharmacy system.
• Use basic medical terminology to communicate effectively with patients and medical professionals, addressing questions, concerns, and inquiries in a timely manner.
• Initiate regular check-ins with patients to ensure they are adhering to their prescribed treatment plans, manage medication refills, and provide ongoing support to maintain therapy compliance.
• Coordinate with patients and prescriber offices to schedule medication deliveries, ensuring continuity of therapy and maintaining trusted customer relationships.
• Utilize the CareTend pharmacy system to document case activity, patient communications, and correspondence, ensuring the completeness and accuracy of patient records.
• Identify and escalate issues involving complex clinical matters to the appropriate clinical team when necessary.
• Facilitate communication between patients, prescriber offices, and internal teams by transmitting status updates, triage notifications, and the necessary documentation to support patient therapy compliance.
• Other duties as assigned by Supervisor.

Requirements

• Strong verbal and written communication skills.
• Bilingual Spanish is highly preferred but not required.
• Ability to utilize medical terminology to communicate with patients and healthcare professionals.
• Excellent organizational skills, with a strong attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multi-task and work well under pressure in a fast-paced environment.
• Self-motivated and able to work both independently and as part of a team.

Education and Experience Requirements

• Experience using electronic health records (EHR) systems.
• 1+ years of experience in customer service or patient care coordination.
• Specialty Pharmacy experience is highly preferred.
• IVIG scheduling and care coordination experience is highly preferred.
• Experience with CareTend pharmacy system is highly preferred.