Patient Care Coordinator

Argus Medical Management, LLC

Job Description

About DrKumo

DrKumo is a leader in secure, intelligent digital health solutions for Chronic Care. We are a digital health technology company recently awarded, alongside three other vendors, a $1.032 billion contract with the U.S. Department of Veterans Affairs for Remote Patient Monitoring Home Telehealth (RPM-HT).

Our platform integrates real-time digital health technologies, AI/ML, and disease management protocols to empower patients and support healthcare providers. DrKumo holds URAC Full Accreditation in Telehealth Support Services and complies with military-grade security standards, including FIPS 140-3 and NIST requirements.

Key Responsibilities

Provide Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services to patients using multiple communication channels (phone, email, text) and digital health technologies.
Provide patient support via health and lifestyle coaching, assistance navigating the healthcare system and as a liaison with their health care provider.
Assist with patient enrollment, including account setup, device logistics, and scheduling initial setup calls.
Provide technical support for our medical peripherals, troubleshooting, and ensuring proper functionality.
Maintain accurate and up-to-date records of all customer interactions, technical issues, and resolutions.
Identify and escalate priority issues per defined protocols to the appropriate stakeholders.
Participate in projects (e.g., quality assurance, product feedback) to support company-wide goals.
Perform other assigned tasks that contribute to the team's success and the company's overall growth.

Qualifications and Core Competencies Location / Work Arrangement

On-Site: 1360 S. Anaheim Blvd., Ste 100, Anaheim, CA 92805

Required Skills

Highly organized with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
Strong verbal and written communication skills.
Strong analytical and problem-solving skills.

Desired

Medical Assistant, Licensed Vocational Nurse (LVN/LPN) or equivalent experience
Proficient with computer applications (e.g. Microsoft Office Suite, electronic health records) and the ability to learn new software quickly.
Bilingual: {English/Mandarin, English/Korean, English/Vietnamese, English/Spanish, English/French or other languages}.

At DrKumo, we believe that great customer service makes a difference in healthcare. If you love helping people, problem-solving, and working in a team that values you, apply today!

Apply

Vacancy posted 1 day ago

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