Compensation Manager

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!


Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.


See yourself at Twilio

Join the team as our next Compensation Manager
Who we are & why we're hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the Job

We are seeking a Compensation Manager to partner closely with our Go-to-Market and Marketing organizations-including Global Sales, Global Specialist Sales, and Global Operations & Customer Support-to design, implement, and manage compensation programs that attract, motivate, and retain top technical talent. This role is a strategic advisor to leaders and HR Business Partners, bringing deep expertise in benchmarking, market trends, job architecture, and equity compensation within high-growth tech environments.

You will play a pivotal role in shaping our compensation philosophy, guiding annual and mid-year cycles, leveling and job framework decisions, and advising on offers, promotions, and pay equity analyses and recommendations.


This role will report to the Sr. Director, Compensation and will partner with the broader People team as well as external, cross-functional partners.
Responsibilities

In this role, you'll:

• Help facilitate corporate compensation programs such as annual compensation review cycles, promotion cycles, pay equity review, market calibration, survey participation, etc.
• Design and deliver compensation structures and methodologies that will scale for long term durability and global expansion in partnership with the broader compensation team. Create and deliver training materials on compensation fundamentals for leaders and managers.
• Create dynamic compensation models and dashboards and articulate insights and recommend solutions based on your data analyses.
• Partner with stakeholders and subject matter experts from other teams and functions to address and provide solutions to ever-changing business needs.
• Manage relationships with stakeholders, leaders, internal and external partners with emotional intelligence, curiosity and integrity. Own compensation products from start to end with the customer in mind.
• Develop policies and processes that support innovation and growth while upholding compliance and minimizing risk. Memorialize key decisions, methodologies, processes, policies and add to the compensation repository/library for future reference and utilization.
• Be a trusted advisor. Partner with Human Resource Business Partners and senior business leaders to understand their operational issues and opportunities and create automated solutions to scale.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor's degree or equivalent experience
• Minimum of 8+ years of relevant experience, preferably supporting technical organizations or other relevant experience
• Experience with equity compensation structures at a publicly traded company
• Excellent project management skills and experience with compensation program design, delivery, and changement management
• Strong compensation analytics background (modeling, dashboards) and advanced proficiency with spreadsheets
• Strong experience with Human Resources Information System (preferably Workday)
• Experience with market pricing, survey participation and accessing survey data from provider
• Understanding of sales compensation plans and compensation structures for sales roles, including pay mix and on-target earnings (OTE).
• Extensive knowledge of HR products and services and awareness of HR strategy around talent identification, attraction, engagement and retention
• Verbal, written and interpersonal skills needed to communicate effectively with all levels of the organization
• An owner mindset, coupled with innovative thinking and strong analytical and problem-solving skills
• A laser-focus on quality of deliverable and solution for the customer
• Ability to thrive in a dynamic environment with no trepidation with ambiguity or lack of a playbook

Preferred:

• Prior experience in sales compensation design and/or administration.
• Prior experience with PAVE, Compa, or other comp tools.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $128,560.00 - $160,700.00
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $136,000.00 - $170,000.00
• Based in the San Francisco Bay area, California: $151,120.00-$188,900.00
• This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.


We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.