ServiceNow Admin/Developer Subject Matter Expert (SME)

Job Title: ServiceNow Admin/Developer Subject Matter Expert (SME)
Client Location: Rochester, NY (100% Remote)
10-15 hours per week


Job Summary:
We are looking for a skilled ServiceNow Admin/Developer Subject Matter Expert (SME) with 10-12 years of experience to support our direct client in the energy sector. This role requires expertise in ServiceNow administration and development, focusing on an on-premises ticketing tool rather than a cloud-based system. The ideal candidate will have experience in both administration and development aspects of ServiceNow and preferably hold relevant certifications.


Key Responsibilities:
• Provide expert guidance and support in ServiceNow administration and development for the client's on-premises system.
• Manage and maintain the ServiceNow ticketing tool to optimize workflows and ensure smooth operations.
• Collaborate with stakeholders to gather requirements, implement changes, and improve system functionality.
• Offer technical expertise and troubleshooting support as needed.
• Ensure best practices are followed in development, deployment, and maintenance of the ServiceNow environment.


Required Skills:
• 10-12 years in ServiceNow administration and development roles.
• Strong hands-on experience in ServiceNow administration and development, with deep understanding of on-premises deployments.
• Experience managing ServiceNow ticketing tool configurations and workflows.
• Strong analytical and troubleshooting abilities for resolving technical issues.
• Excellent communication skills to work effectively with remote teams and client stakeholders.


Preferred Qualifications:
• ServiceNow Certified Administrator or Developer preferred.