Payment Investigation Specialist

At Zotec Partners, our People make it happen.         

Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – the men and women across the country who make up our diverse Zotec family and help make this company a best place to work.

Over 25 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 900 employees strong and we continue to use our incredible talent and energy to bring that vision to life.  We are a team of Innovators, Collaborators and Doers.

We’re seeking a Payment Investigation Specialist  to join us. This is a remote position. 

As a Payment Investigation Specialist , you will be responsible for investigating missing payments and denials for new and existing clients.  This position will monitor the Global Payment Investigation and work closely with other Specialists to reduce the amount of inventory to an acceptable volume.  The Specialist will also be working with the Payment team to help obtain logins and Explanation of Benefits for checks received without back up.

What you’ll do:

• Call Carriers to retrieve missing ERA files or paper EOB’s
• Check on ERA set up when researching missing items to see if set up correctly
• Scan and post missing payments/denials
• Set up carrier website logins
• Check claim status for check information on carrier sites
• Call to verify if checks are cashed and if not asking to have reissued
• Perform other special projects as assigned

What you’ll bring to Zotec:

• High School Diploma or equivalent required
• Ability to work within deadlines and in high volume conditions
• Ability to multi-task and deal with change constructively
• Ability to follow through, identify roadblocks and provide resolution scenarios
• Must be detail oriented, be able to work independently, and manage multiple projects
• Proficient in Microsoft Word, Excel and Adobe Acrobat products
• Proficient in maneuvering in Carrier websites and working with live ERA files
• Excellent verbal and written communication skills required
• Pleasant phone manner when calling carriers or staff
• Medical billing office knowledge is preferred
• Payment posting knowledge a plus

At Zotec, you will enjoy a network of highly experienced professionals in an environment where you can operate with autonomy yet have the resources and backing of other professionals in a similar role. Entrepreneurial and enterprising is the spirit of our team. If you are an original thinker and opportunity seeker, we'd like to talk to you!

Learn more about our organization, by visiting us at

E-Verify and Equal Opportunity Employer