Field Service Engineer IL

Field Service Engineer

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

We're looking for a Field Service Engineer to join our growing US Operations Team. In this hands-on, high-impact role, you'll lead on-site installations, directing contractors as the Lead FSE, and serve as the primary technical point of contact for our customers. You'll play a critical role in delivering a seamless installation experience while maintaining safety, quality, and operational excellence. This role requires strong leadership, clear communication, and the ability to think on your feet in a fast-paced, constantly evolving environment. You'll ensure that our systems are installed correctly, functioning reliably, and meeting customer expectations.

A day in the life and how you'll make an impact:

• Act as the on-site lead during new system installations, directing third-party contractors and ensuring high-quality execution
• Troubleshoot hardware and software issues in real-time, resolving challenges under pressure
• Perform routine and emergency maintenance services across client sites
• Ensure full compliance with safety protocols and proactively identify potential risks
• Review site layouts using AutoCAD, ensuring feasibility and accuracy
• Write clear and thorough technical documentation, including installation and service reports
• Serve as the face of UVeye in the field, providing excellent customer service and managing client expectations with professionalism and confidence

Requirements:

• 4+ years of experience as a Field Engineer or Field Technician in hardware/software installation and deployment
• Proven experience leading teams or contractors during technical installations
• Strong hands-on skills across civil works, networking, electrical wiring, and mechanical assemblies
• Working knowledge of Linux-based systems and basic networking principles
• Demonstrated ability to write installation, service, and maintenance procedures
• Previous experience using AutoCAD or Autodesk to generate and interpret site layouts
• Excellent communication and interpersonal skills; able to lead discussions and provide direction clearly
• Customer-first mindset and a high degree of resilience and adaptability under pressure
• Strong safety mindset and ability to enforce compliance at every stage of the job
• Willingness to travel up to 90% across the US
• Valid driver's license

Ideally, we're looking for:

• Experience working in startup companies.
• Certified electrician diploma.
• Degree in Mechanical Engineering.
• Experience with CAD software.
• Experience in automotive industry.
• Additional scripting or troubleshooting knowledge

Benefits we offer:

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.

Compensation:

UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $32/hr – $38/hr.

Why UVeye:

• Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
• Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
• Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.

UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.