Operations Associate II

About the Role The Private Wealth Management team serves to manage, protect and grow. As a fiduciary, we deliver financial outcomes for our clients through team-based advice. We collaborate on holistic and personalized financial plans that turn goals into reality and provide peace of mind. Responsibilities Execute operational procedures accurately and promptly. Serve as the innovation representative, provide training, release management, and capture firm point‑of‑view to establish standardization. Act as liaison between front‑ and middle‑office functions and technology providers. Perform quality control, ensure a locked experience, and produce reporting. Track, maintain, and report on KPIs. Execute day‑to‑day transactions for assigned operational areas. Collaborate with Senior Associates to resolve complex operational issues and escalations. Ensure internal clients have a positive service experience that exceeds expectations. Build and maintain internal relationships to drive continuous improvement of processes. Leverage Private Wealth technologies to process transactions and deliver on responsibilities. Understand overall business needs and identify value‑added services and client/associate experiences. Review activities to ensure controls prevent errors, fraud, and omissions. Ensure adherence to corporate policy, operational policy and regulatory guidance. Other duties as assigned. Qualifications Bachelor’s degree in a relevant field or equivalent education and experience. 3+ years of applicable experience within Financial Services. Strong communication and interpersonal skills. Systems thinking and complex problem‑solving ability. Highly organized with ability to manage multiple tasks. Understanding of financial services operational best practices. Ability to balance client‑experience mindset with business risk control. Independent work ethic and collaborative mindset. Adaptability to changing information and business needs. Demonstrated ability to learn and communicate complex and detailed information. General knowledge of new account opening, investments, client onboarding requirements and cash management. Exceptional written communication. Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, SharePoint. Experience with UMB custody and clearing platforms (SEI, Fidelity Wealthscape). Experience with eMoney client portal and financial planning software. Experience with Workday, PeopleSoft, Archer, Skillport, Hyperion, and Salesforce CRM software. Bonus: Demonstrated client‑service experience within a wealth‑management institution. Bonus: Knowledge of Personal Trust, Custody, and Investment management service offerings and account types. Bonus: Working knowledge of complex account types. Bonus: Experience with a wide range of client situations and inquiries. Bonus: General knowledge of compliance rules and regulations within wealth management. Compensation US Employees in California, Washington DC, New Jersey, and New York: $54,220 - $79,020 US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin: $49,510 - $72,340 US Employees in all other states: $44,790 - $65,650. Actual compensation may vary by geographic location, experience level, and job‑related factors. Benefits Paid Time Off 401(k) matching program Annual incentive pay Paid holidays Medical, dental, vision and other insurance coverage Health savings, flexible spending, and dependent care accounts Adoption assistance Employee assistance program Fitness reimbursement Tuition reimbursement Associate wellbeing program Associate emergency fund Various associate banking benefits Equal Employment Opportunity UMB is committed to inclusion and diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. Accommodations If you need accommodation for any part of the employment process because of a disability, please send an e‑mail to View email address on click.appcast.io to let us know the nature of your request. #J-18808-Ljbffr UMB Financial Corporation