Internet/BDC Coast Buick GMC Hummer
Coast Buick GMC Cadillac
Job Description
Job Description
Automotive BDC Representative
We are looking for a motivated, energetic, and experienced Automotive BDC Representative to join our growing dealership team.
IMPORTANT: Previous working experience with VinSolutions CRM is REQUIRED for this position.
This position is responsible for connecting with customers who have expressed interest in purchasing a vehicle and turning those opportunities into quality showroom appointments for our sales team.
What You'll DoRespond quickly and professionally to internet and phone leads
Make outbound calls, texts, and emails to prospective customers
Follow up consistently with unsold customers and previous opportunities
Schedule, confirm, and manage sales appointments
Maintain accurate customer notes, tasks, and follow-up activity in VinSolutions CRM
Properly manage leads and customer activity within VinSolutions
Work closely with Sales Managers and the sales team
Re-engage customers who have stopped responding
Help create a professional and welcoming customer experience before the customer ever enters the dealership
Meet individual and department goals for appointments, shows, and sold customers
Must have previous working experience with VinSolutions CRM
Strong communication and phone skills
Comfortable making a high volume of outbound calls and customer contacts
Ability to communicate professionally through phone, text, and email
Organized and able to manage multiple customers, leads, and follow-up tasks
Coachable and willing to follow dealership processes
Dependable and able to work in a fast-paced automotive environment
Automotive BDC, internet sales, automotive sales, call center, or similar customer-facing experience preferred
Competitive compensation
Performance-based earning opportunities
Professional training and development
Established customer lead opportunities
Supportive sales and management team
Opportunity for advancement within the dealership
Employee benefits available to eligible team members
We are looking for someone who understands that consistent follow-up creates opportunities .
The right candidate is comfortable on the phone, knows how to properly work and manage leads in VinSolutions , stays organized, follows the process, and understands the importance of getting customers through the door.
If you are competitive, dependable, coachable, experienced with VinSolutions, and ready to perform in a fast-paced automotive environment, we want to hear from you.
Apply today to join our team.
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