Patient Account Representative

Overview

At Ernest Health , we provide specialized medical and rehabilitative services to our patients through our rehabilitation and long-term acute care hospitals. We treat patients who often are recovering from disabilities caused by injuries or illnesses, or from chronic or complex medical conditions.

We strive to attract, retain, develop, and empower our employees, supporting them in their professional growth with career advancement opportunities and a path to success within our organization.

We are seeking a Billing Office Support Specialist to join our Billing Office team!

As a participating hospital of Ernest Health, we offer robust recognition, wellness, and retention programs. These programs focus to enhance the employees' work experience, recognize, and celebrate achievements. We also encourage employees to share their work experience through "My Ernest Journey" and through our Engagement Survey, where our approach is "You Spoke, We Listened". These platforms provide additional avenues for employees to give feedback about their work experience and share what is important to them.


Our hospital offers comprehensive benefits, designed to support your health and financial well-being.

Benefits:

• PPO and High Deductible Medical Plan options
• Flexible Spending and Health Savings Account options available
• Dental and Vision coverage
• 401K with employer matching
• Life insurance
• Short-and-long term disability

Wellness & Work Life Balance:

• Employee Assistance Program
• Wellness Program with quarterly wellness challenges with participation incentives
• Earned Time Off - start accruing vacation time on start date

Qualifications

Required Skills:

• Two-year business degree preferred or 5 years' experience in hospital billing support functions
• Experience and knowledge of Medicare Bad Debt regulations, credit balance processing and self-pay management
• Three (3) years healthcare experience preferred.
• OR any equivalent combination of education and experience.

Additional Qualifications/Skills:

• Demonstrates general computer skills including: data entry, word processing, email, and record management.
• Effective organizational and time management skills.
• Effective written and verbal communication skills.
• Ability to maintain quality and safety standards.
• Ability to independently drive and facilitate special projects with limited supervision.
• Ability to maintain proper levels of confidentiality.
• Ability to work closely and professionally with others.

Responsibilities

Using discretion and independent judgment, the Business Office Support Specialist is responsible for the monthly review of all outstanding AR accounts, reviewing underpaid account status with Business Office leaders, and escalating payer-related issues to ensure timely resolution on all accounts. This person should have extensive knowledge of payer behavior, track payer payments, understand payer contracts, and be able to adjust course as needed to ensure billing office and managed care goals are met. This person works in a fast-paced, high-stress environment, where time management is essential to ensure the primary cash goals for each month are met.