Patient Service Representative

Job Summary

A non-exempt medical office position responsible for front office processes in the physician practice.

Responsibilities

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources. 
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement. 
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner. 
• Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary. 
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
• Assists in checking out patients and assists them with referral processing and scheduling process 
• Collects co-pays and posts charges. 
• Charge entry and patient balance processing.
• Distributes information to patients regarding office policies, procedures, information about the practice, etc. 
• Explain and enroll patients in the patient portal. 

Qualifications

Education: High school diploma/GED required with completion medical office assistant program preferred.

Certification : Prefer healthcare management/administration certification. 

Experience: Two years of customer service experience, preferably in a medical office setting.

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