Resident Service Coordinator

Resident Service Coordinator

Apartment Services, Inc. Timonium / Towson / East Baltimore, MD Full-Time | Travel Between Properties Required

Join Our Team

Apartment Services, Inc. is seeking a detail-oriented and customer-focused Resident Service Coordinator to support maintenance operations and enhance the resident experience across our apartment communities. This role serves as a key liaison between residents, leasing teams, and maintenance staff to ensure service requests are completed efficiently, communication remains proactive, and customer satisfaction stays high. The ideal candidate is organized, responsive, and thrives in a fast-paced property management environment.

Key Responsibilities

• Review and monitor daily service request reports in Yardi
• Ensure service requests are responded to within 24 hours and daily goals are met
• Coordinate communication between maintenance teams, leasing staff, residents, and contractors
• Assist in resolving resident concerns and service-related complaints professionally and promptly
• Follow up with residents regarding ongoing or non-routine repairs to ensure customer satisfaction
• Review make-ready boards and ensure apartment turn deadlines are met
• Inspect vacant apartments, property grounds, amenities, and curb appeal regularly
• Assist Service Supervisors with scheduling, delegating, and coordinating maintenance tasks
• Support capital improvement and property maintenance projects with Management
• Inspect make-ready units to ensure company quality standards are achieved
• Maintain maintenance records, spreadsheets, reports, and documentation
• Assist with purchase orders (POs) for contractor work and supplies
• Coordinate contractor scheduling and repair timelines
• Communicate service request updates to residents, including parts orders and contractor scheduling
• Monitor key boxes and key logs to ensure property security and accountability
• Maintain confidentiality and security of all property keys
• Perform additional duties as assigned

Qualifications

• Strong customer service and communication skills
• Excellent organization, multitasking, and follow-up abilities
• Strong analytical and problem-solving skills
• Ability to identify maintenance-related issues and coordinate repairs effectively
• Proficient in Microsoft Office programs
• Experience with Yardi property management software preferred
• Property management experience preferred
• Ability to prepare routine reports and professional correspondence

Requirements

• High school diploma or equivalent required
• Minimum 2 years of customer service experience required
• Valid driver's license required
• Reliable transportation required during all scheduled shifts
• Ability to travel between multiple communities
• Ability to occasionally lift and/or move up to 25 pounds
• Must provide reliable phone and email contact information

Benefits

• Transportation Allowance
• 8 Paid Holidays
• Paid Funeral Leave & Jury Duty Leave

Health Benefits (eligible 1st of month after 60 days):

• Medical, Dental & Vision Insurance
• Employer-paid Life Insurance
• Voluntary Life Insurance options
• Short-Term & Long-Term Disability
• Flexible Spending Account (FSA)

Retirement (eligible after 3 months, age 21+):

• Traditional & Roth 401(k) options

Additional Perks:

• Employee Recognition Program
• Discounted Housing (more information available at interview)