Digital Account Manager

Digital Account Manager

At Top Floor, the relationships we build with our clients are our top priority. The Digital Account Manager is a personable, confident, enthusiastic, motivated individual with a passion for customer service and who can coordinate team members to ensure we are meeting our clients' needs. In addition, the Digital Account Manager is expected to build long-lasting relationships with our clients and offer assistance in the areas of website content management, web analytics, web hosting, and troubleshooting.

Key Responsibilities:

• Serve as the main point of contact for all client concerns and needs.
• Develop and cultivate a strong, consultative, trusting relationship with each client.
• Manage workflow within multiple accounts and team structures.
• Organize and plan workflow with internal team members to deliver the client's needs in an appropriate timeframe and budget.
• Work together with clients and internal team members to discuss account progress and brainstorm new ways to grow the account.
• Develop a deep understanding of the client's company service offerings, and be able to communicate their attributes and values.
• Become proficient with a variety of software tools and platforms (as needed), including Pipedrive, Basecamp, Wrike, WordPress, etc.
• Actively pursue sales opportunities based on in-depth knowledge of clients' businesses, objectives, and budgets.

Who We're Looking For:

• Experience in customer service, technical, marketing, sales, media/creative agency, or computer-related field.
• Strong written and verbal communication skills.
• Ability and desire to provide exceptional customer service.
• Proactive, relationship-based selling skills.
• Ability to prioritize tasks, monitor monthly budgets, and adhere to timelines.
• Ability to promote teamwork with developers, designers, and marketing specialists to efficiently work toward our client goals.
• Understand the client's concerns and suggest appropriate solutions.
• An aptitude for web technology.
• Proficient using G-Suite (Google Docs, Sheets, Slides, etc.)
• Represents Top Floor's values of: collaboration, enthusiasm, motivation, learning, integrity, community, inclusion, and ownership

Valued Additions:

• Experience with: Website design, usability, SEO, PPC, Social Media, email marketing, HTML, CMS (Drupal, and WordPress), analytics, server/hosting.
• Background in: IT Operations and Support, Project Management, Marketing Communications, Customer Service, Sales.

Working here, you will enjoy:

• $50K – 65K salary range
• Remote Position
• Flexible Work Hours
• Unlimited PTO
• Health, Vision, & Dental Insurance
• 401(k) Employer Contribution
• Health Savings Account With Employer Contribution
• Paid Maternity/Paternity leave
• Half-Day Fridays
• Professional Training Opportunities
• Internal Committee Involvement

Equal Opportunity Statement: Top Floor is proud to be an equal opportunity employer and is committed to creating a diverse, equitable, and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.