Project-Based Technical Support Specialist
RecruiterPerry
This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted. This role is remote. We are seeking Project-Based Technical Support Specialists to provide remote frontline support during upcoming projects and periods of increased business demand. This role helps resolve user issues, document support activity, and deliver a professional customer experience.
Responsibilities
Responsibilities
- Provide support by phone, email, and ticketing systems
- Troubleshoot basic hardware, software, and network issues
- Document issues, resolutions, and escalations
- Follow procedures, service standards, and escalation paths
- Communicate clearly with users and internal teams
- Protect confidential and sensitive information
- Experience in technical support, help desk, customer support, or a similar role
- Familiarity with ticketing systems such as ServiceNow, Zendesk, Jira, or similar
- Strong written and verbal communication skills
- Ability to troubleshoot systematically and follow processes
- Reliable internet connection and ability to work remotely
- Availability for project-based schedules as needed
- Project-based assignments vary based on business needs
- Start dates are determined by project demand
- Candidates may be considered for future project-based or long-term opportunities based on performance
Vacancy posted 3 days ago
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