Delivery Consultant CICS

Introduction At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference. Your role and responsibilities As a Delivery Consultant specializing in Technology Expert Labs for IBM's zTPS, you will provide clients with world-class services to optimize the configuration, deployment, adoption, usage, and analysis of their zModernization and zTransaction Processing System (zTPS) software products. This role involves delivering expert consulting services to help clients achieve maximum value from their zTPS investments. Your primary responsibilities will include: * Optimize Client Solutions: Drive the optimization of zTPS software configurations, deployment, and adoption to meet client needs, leveraging deep expertise in zModernization and zTransaction Processing System (zTPS) software products. * Deliver World-Class Services: Provide expert consulting services to clients, ensuring seamless integration and maximum value from their zTPS investments, including IT Operations Management, Application/Data Management, Application Development, and Security products. * Analyze Client Environments: Conduct in-depth analysis of client environments to identify opportunities for improvement and provide actionable recommendations to enhance zTPS software usage and efficiency. * Collaborate with Clients: Work closely with clients to understand their business needs and deliver tailored solutions that meet their specific requirements, fostering strong relationships and driving client satisfaction. * Develop Solution Strategies: Establish and implement comprehensive solution strategies to help clients achieve their business objectives, leveraging zTPS software capabilities and industry best practices. Required education High School Diploma/GED Preferred education Bachelor's Degree Required technical and professional expertise CICS Required skills: * Experienced with CICS version upgrades, system tuning, and CICS region customization using SMPE, ASSEMBLER and REXX. * Worked with application teams and operations to resolve dumps and performance issues. * Designed and implemented automated solutions to CICS TS / CICSPLEX management * Familiar with CICS interfaces used by batch streams and RLS and file handling. * Worked with CICS exits * Familiar with CICS RDO/CPSM * General knowledge of CICS transaction security * Knowledge of CICS SIT parameters Preferred technical and professional experience * Analytical/critical/outside-the-box thinking in problem solving * Ability to work well in team environment as well as independently without direction * Mainframe systems software programming experience * Proficient with z/OS, TSO/ISPF, JES2, RMF, SMF * Good problem-solving, analytical, and critical thinking skills * Identifies and resolves less clearly defined problems using established procedures and/or protocols as guidelines ABOUT BUSINESS UNIT IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: * Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being * Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs * Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law * Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals * Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.