PT Office/Accounting Administrator

Job Description We are seeking a Office/Accounting Administrator to join our team located in the Shrewsbury Massachusetts area. This role primarily revolves around maintaining customer accounts, processing customer applications, and resolving customer inquiries in a timely and efficient manner. Responsibilities Set up new customer accounts in CRM and maintain accurate records of customer interactions and transactions Invoice sales orders, monitor accounts receivables, and work with customers to resolve overdue invoices Receive and deposit checks, ensuring all transactions are accurately recorded Verify, process, and pay vendor invoices, maintaining a robust system for tracking payments Perform monthly reconciliation and data verification to ensure accuracy of records Collaborate with other team members to continuously improve operational processes Respond to emails from customers, providing solutions and answering their questions Resolve customer complaints and issues, escalating them as necessary Complete forms and documents required by customers, ensuring all information is accurate and up-to-date Prepare quotes based on customer inquiries and requirements, and follow‑up with customers on quotes issued Enter purchase orders received from customers into the ERP system, ensuring completeness of orders and maintaining a weekly/monthly order entry log. Qualifications Minimum of 3 years of experience in an office or accounting administration role Proficiency in NetSuite and NetSuite CRM is required Strong knowledge of MS Office and MS Office 365 Experience with Accounts Payable (AP) and Accounts Receivable (AR) procedures Familiarity with bank and cash reconciliations Experience with order entry systems Ability to prepare and manage quotes and price quotes Experience with cash posting procedures Exceptional customer service skills Proven track record in office administration tasks Excellent communication and interpersonal skills Strong organizational and time management skills Detail-oriented with the ability to multitask effectively #J-18808-Ljbffr 6AM City, LLC