Field Service Engineer - Customer Technical Services

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

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Job Description

PURPOSE: The Field Service Engineer which is part of the CTS group is the primary technical contact representing Amcor to assist customers in Customer locations on filling lines, labeling and automation applications. The Field Service Engineer is assigned request from Sales, Plant Quality and the Product Development Groups. The Field Service Engineer works with the customer plant personnel (hourly, salaried, and plant management) on new product launches and routine service visits, Quality issues, Line improvements and Training. These visits are intended to support Amcor products and address performance issues with equipment or Product Quality. This is a position with a good blend of technical hands-on and office work.

RESPONSIBILITIES:

• Amcor representative at our customer maintaining both Customer-owned and Amcor-owned equipment and conducting periodic preventative maintenance while maintaining a trusted relationship with the customer.
• Lead in the assembly and preventative maintenance of Amcor-owned filling equipment.
• Lead in investigation and condition of Customer-owned equipment and recommendations for repair/replacement of worn and damaged tooling
• Assist with customer problems and the generation of adequate information to communicate opportunities to the plant/corporate level.
• Support with field trials of Amcor packaging.
• Responsible for training of customer’s employees on proper product use. Responsible for training Testing methods required for product use in the market.
• Collect data and samples from suspect ware resulting in customer issues or out of specification product
• Leads Root Cause investigation to resolve issues.
• Responsible for validating package performance at the customer’s site.
• Communicate with outside vendors on quotes, design, and scheduling of related projects
• Perform necessary follow-up actions to ensure customer satisfaction
• Completes full trip reports to document visits, report data and lead to resolution

QUALIFICATIONS:

• A degree in the area of Manufacturing or Engineering is preferred
• 2-5 years of combined education or related work experience is required
• Travel Requirements 75%
• Strong mechanical aptitude and troubleshooting skills are required.
• A general working knowledge of electrical systems is required
• Prior mechanical experience with filling lines and equipment is preferred
• Experience in the plastics industry is desired
• Proficient in MS Office (Word/Excel/Power Point)
• Confident, motivated and the ability to work independently with customers, manufacturing plants and corporate groups while possessing data driven problem solving skills using proven and recognizable techniques

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster . If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call View phone number on click.appcast.io and let us know the nature of your request and your contact information.

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Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans

• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees

• Company-paid holidays starting at 8 days per year and may vary by location

• Wellbeing program & Employee Assistance Program

• Health Savings Account/Flexible Spending Account

• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits

• Paid Parental Leave

• Retirement Savings Plan with company match

• Tuition Reimbursement (dependent upon approval)

• Discretionary annual bonus program (initial eligibility dependent upon hire date)