Revenue Manager

Overview The Revenue Manager will assist in maximizing overall hotel revenue and profitability for the property, driving market share through strategic analysis of business mix, distribution channels, and rate/inventory management across all market segments. The role attends weekly revenue management meetings, compiles and presents key statistics to senior leadership, and offers insights and recommendations to enhance performance. Responsibilities Manage on‑property Group Rooms Coordinator and assist with coordinator duties as needed. Conduct daily reservation stand‑up meetings to share Omni and hotel news and prioritize tasks. Provide ongoing coaching and training to Group Rooms Coordinators in Omni Moments of Service standards and career progression. Ensure coordinators are trained on all systems, including ORS, OPMS, FDC, Extranets, Resort Pass, SharePoint, and SQL Server reporting. Monitor and manage the general Reservation inbox daily. Accurately enter definite group bookings and addendums for a 5‑year horizon; complete one‑year horizon bookings within one business day of turnover. Monitor inventory availability imbalances for the rolling 120 days and advise on balancing, upgrading, outreach, or downgrading as needed. Provide weekly updates through Resort Pass. Maintain thorough knowledge of all property revenue management systems. Update Group blocks and enter rooming lists in ORS as needed. Oversee accurate input of reservations into Opera. Manage and maintain the Group Assignment form. Participate in daily GEM meetings and relay pertinent information to other departments. Conduct monthly ATGT meetings with the Revenue team. Hold bi‑weekly 1:1s with Group Rooms Coordinators. Oversee departmental outings quarterly. Communicate revenue promotions and initiatives to relevant departments for seamless guest experiences. Serve as the main point of contact for all ESP and leisure travel agent/Consortia reservations. Work with Front Office to maintain No Show, Early Departure, and Walk revenue reports. Collaborate with DORM to create and maintain SOPs/LSOPs and training manuals for the Reservations Team and Opera. Support DORM with reporting, including daily/weekly reports such as Daily Detail, RevMerch reports, 14‑Day Operations report, Groups Approaching Cutoff reports, and budget reports. Ensure coordinators can describe all hotel accommodations and upsell upgrades, dynamic packages, and meeting space. Proactively load new Special Events, large groups, and market information on the Daily Detail. Conduct monthly research on significant transient demand events and market trends. Maintain strong communication lines with Omni CCC and hotel detail. Build special resort fee packages for groups. Produce and distribute 14‑day operations forecast weekly. Ensure the operational team has the tools needed to execute package offers flawlessly. Ensure all GRCs attend and actively participate in weekly resume meetings. Audit group resumes before arrival, including routing, notes, and details to maintain flawless group rooming lists. Monitor deposits and the ledger to ensure compliance with Omni standards. Attend monthly credit meetings to verify group billing, no‑show revenue, and special package rates are posted correctly. Investigate patterns in package absorption, routing, OTA billing, and deposit policy issues, collaborating with Front Office, Accounting, and other operational leaders. Support Expedia Partner Central portal and Booking.com extranet maintenance. Maintain walk rate agreements with local hotels and communicate to relevant departments. Meet bi‑weekly with the Director of Front Office. Meet monthly with the Director of Rooms and the Director of Convention Services. Participate in monthly Leadership & Issue Prevention meetings, notifying operational leaders of availability concerns and group requirements. Train new CSM, Sales, and Catering Managers on property room block policies, strategies, and use of the Client Facing Group Rooming List and Pickup report. Provide directional feedback on group block pick‑up and slippage. Create group web links and send to clients if coordinators cannot. Support technical/system transitions to enhance room and ancillary revenue management. Work with Convention Services and Reservations to manage group inventory daily, review cutoff extensions, and approve inventory additions. Monitor FDC Integration Activity report and Room Block Discrepancies tool to resolve messaging issues between FDC and Opera. Ensure robust interdepartmental communication, especially with Convention Services, Sales, Catering, Front Office, and accounting teams. Establish and uphold an efficient, professional working environment with open communication; act as on‑site liaison for the DORM. Ensure timely acknowledgment of all calls and emails from internal and external customers. Qualifications 3–5 years of customer‑facing experience in the hotel/hospitality industry. Experience in Reservations or Front Office is preferred. Minimum of 3 years of supervisory experience is preferred. Proficiency in Microsoft Excel and various electronic database programs. Experience with OPMS, ORS, Opera Cloud, Amadeus/Delphi/FDC, Salesforce, OTA Extranets, IDeaS G3, Lighthouse, Travelclick, and SQL Server reporting is preferred. Understanding of inventory management and Group Block management theory and practice. Proficiency in using the STAR report as a revenue management tool. Ability to analyze and interpret complex spreadsheets. Detail‑oriented and resourceful, capable of critical analysis and system investigation. Proficiency in delivering concise, well‑organized presentations. Proactive self‑starter with excellent organization and time‑management skills. Ability to work well under pressure and meet deadlines. Capability to effectively collaborate with external departments and colleagues. Strong interpersonal skills and knowledge of professional business ethics, decorum, and social skills. High school diploma required; college degree preferred. Appropriate professional appearance and demeanor. Demonstrates self‑confidence, energy, enthusiasm, and proactiveness in daily routines. Equal Employment Opportunity Statement Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. #J-18808-Ljbffr Omni Hotels & Resorts