Program Manager F-35 Enterprise IT Services, Crystal City/Arlington, Virginia

Program Manager – F-35 Enterprise IT Services Location: Crystal City/Arlington, Virginia. We are seeking a Program Manager (PM) to provide leadership, management, and technical direction for the F‑35 Enterprise IT Services contract supporting the F‑35 Joint Program Office (JPO) and associated mission partners. The PM will manage contract performance, customer engagement, and mission outcomes; act as the Government’s primary interface and deliver integrated enterprise IT, cybersecurity, infrastructure, application support, and DevSecOps services for secure operations across the F‑35 enterprise. Responsibilities Program Leadership and Governance Provide overall leadership for all contract activities supporting the F‑35 enterprise IT environment. Establish program governance structures, performance metrics and reporting mechanisms. Ensure delivery of services aligned to contract objectives, mission priorities, and service level requirements. Lead integrated program management activities including planning, staffing, execution and performance management. Customer Engagement and Strategic Alignment Serve as the primary point of contact with Government leadership including the F‑35 Joint Program Office and supporting organizations. Provide regular program reviews, executive briefings and performance updates to Government stakeholders. Coordinate closely with Government technical leads to ensure services align with evolving operational requirements and mission priorities. Technical Integration and Service Delivery Oversee delivery of enterprise IT services across multiple service areas including: Network and infrastructure operations Enterprise service management and service desk operations Cybersecurity operations and RMF compliance Cloud and hybrid computing environments DevSecOps and software sustainment support Application hosting and sustainment services Ensure integrated delivery across service areas to maintain operational continuity and mission readiness. Performance Management and Quality Assurance Implement program performance monitoring processes including service level management and continuous improvement. Ensure compliance with contract performance metrics, service level agreements and quality standards. Manage program risks and implement mitigation strategies to maintain operational stability. Financial and Contract Management Manage program financial performance including cost control, forecasting and resource allocation. Ensure compliance with contract requirements, reporting obligations and program governance processes. Coordinate with subcontractors and partners to ensure aligned execution and performance. Workforce Leadership Lead a geographically distributed technical workforce consisting of engineers, cybersecurity professionals, system administrators, developers, and program support staff. Maintain staffing levels and workforce capabilities necessary to meet contract requirements. Foster a collaborative and mission-focused culture emphasizing accountability, innovation, and operational excellence. Minimum Qualifications Bachelor’s degree in engineering, Information Technology, Computer Science, or related field. 12+ years of experience supporting DoD programs, including enterprise IT, cybersecurity, or mission systems. 5+ years of program management experience leading complex technical programs. 8140/8570 IAT Level II or higher certification. Demonstrated experience managing large multi-disciplinary teams supporting mission‑critical defense systems. Experience managing programs involving enterprise infrastructure, cybersecurity operations, and application services. Active Secret Security DOW clearance requiring U.S. citizenship and a successful background check. Available for up to 25% travel; remote telework possible with minimum onsite support of 3 days per week; onsite days in Crystal City/Arlington may increase up to 5 days per week. Preferred Qualifications Master’s degree in engineering, Information Technology, or Business Administration. 15+ years of experience supporting DoD programs, including enterprise IT, cybersecurity, or mission systems. 10+ years of program management experience leading complex technical programs. 8140/8570 IAM Level III or higher certification; CISSP certification. Cisco Certified Network Professional (CCNP) or equivalent. PMP certification or equivalent program management credential. Experience supporting large aviation or weapon system programs such as the F‑35 or other DoD acquisition programs. Experience managing enterprise IT environments with hybrid cloud and DevSecOps practices. Experience implementing ITIL-based service management frameworks. Active Top Secret DOW security clearance. Benefits Medical, dental, and vision insurance. Robust vacation and sick leave benefits and flexible work arrangements where permitted. 401(k) plan with employer matching. Tuition reimbursement program. Life insurance and disability coverage. Optional additional coverages including pet, home and auto, life and accident, group legal, ID theft protection. Birth, adoption, and parental leave benefits. Employee assistance plan. Pay Transparency Salary range: [salary range to be provided by employer]. Equal Opportunity Employer Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr