Program Manager - Full Time

Environmental Facilities Services Program Manager Manager to lead the Environmental Facilities Services Program supporting GMP pharmaceutical manufacturing operations in Juncos, Puerto Rico. Responsible for operational leadership, service performance, vendor environmental support services across multiple manufacturing areas. Serves as the primary operational leader accountable for ensuring service excellence, client satisfaction, regulatory compliance, and execution consistency across Environmental Monitoring, GMP Cleaning/Sanitization, and Material Handling/Gowning support services. Responsibilities Lead and own overall performance, execution, and compliance of the Environmental Facilities Services Program. Oversee vendor performance and service. Manage Environmental Monitoring, GMP Cleaning/Sanitization, and Material Handling/Gowning operations in a regulated environment. Provide consistent 24/7 operational support through planning, issue resolution, escalation management, and cross-functional coordination. Track KPIs, monitor service levels, perform governance routines, and analyze performance data. Manage program budget, forecasting, and cost control aligned with partner priorities. Lead escalations, performance reviews, service recovery, and audit activities. Ensure compliance with contracts, site procedures, regulatory requirements, and documentation standards. Qualifications Bachelor's degree in Sciences, Engineering, Business Administration, or related field. Minimum 7 years of program management experience in pharmaceutical environments. Familiarity with FDA cGMP regulations and pharmaceutical manufacturing requirements. Experience with quality management systems and compliance frameworks. Knowledge of facilities management, maintenance operations, and pharmaceutical processes. Proven ability to manage vendor relationships and training programs. Experience managing client relationships with regulatory or compliance personnel. Proficiency in Microsoft Office Suite (Project, Excel, PowerPoint, Word). Strong analytical skills and ability to interpret performance data and metrics. Preferred Qualifications Experience with FDA inspections, regulatory audits, and compliance investigations. Understanding of sterile manufacturing environments and cleanroom operations. Background in Lean and experience leading organizational change management initiatives. Location & Work Hours Onsite – Juncos, Puerto Rico. This salaried exempt position supports a 24/7 GMP manufacturing operation, requiring availability outside standard business hours, including weekends, holidays, and extended periods. Benefits Comprehensive medical, dental, and vision care. Paid parental leave at 100% of salary. Paid time off and company holidays. Early access to earned wages through daily pay. Equal Employment Opportunity JLL is an equal opportunity employer. Please see full copy of our Equal Employment Opportunity policy here. #J-18808-Ljbffr