Relationship Banker I Duluth Branch

Thank you for your interest in a career at Regions. At Regions we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results dedicated to quality strength and integrity and possess the drive to succeed then we are your employer of choice.

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Job Description:

At Regions the Relationship Banker I is responsible for providing an exceptional customer experience both on the cash line and on the phone and contributing to improving the financial wellness of our customers. The purpose of this role is to create meaningful personal connections with customers while processing transactions identify ways for Regions to meet customer needs and assist in resolving end to end customer service inquiries. This role offers an exciting opportunity for candidates with prior teller limited banking or some retail sales experience who are interested in beginning a career with opportunities for growth development and upward mobility.

Regions mission is to make life better for our customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when where and how they want. This requires an individual who has strong communication skills and the ability to provide personalized customer service.

Primary Responsibilities

• Provides a consistent optimal customer experience on the cash line while handling customers transactional needs such as deposits withdrawals payments and other typical teller transactions

• Answers customer inquiries regarding products and services and fulfills basic servicing requests such as new/replacement cards information changes PIN reset requests reordering checks and basic problem resolution

• Develops relationships with customers remaining well-informed about the customers relationship with the bank

• Educates customers on standard consumer products and digital solutions such as mobile online and ATM offerings all designed to make banking easier

• Assists branch and fellow team members with basic tasks to aid in customer problem resolution

• Refers customers to an internal team of experts when more complex financial goals and needs are recognized

• Follows all bank processes and procedures and adheres to applicable laws and regulations including completing duties delegated and assigned by the Branch Manager; as a member of the branch team ensures sound banking practices including managing identifying and reporting operational risks

• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions solutions

• May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs

This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

• High School Diploma or GED

• Ability to work Saturdays as needed

• Ability to handle cash and process cash transactions

• Ability to communicate in person on the phone and through electronic channels

• Ability to use a computer on a frequent basis including typing and sustained attention to a monitor

• Ability to walk and stand for extended periods of time

• Ability to lift up to twenty (20) pounds

Preferences

• One (1) year of banking cash-handling and/or customer service experience

Skills and Competencies

• Ability to adhere to policies procedures and guidelines

• Ability to assist customers with digital banking offerings

• Ability to handle multiple priorities simultaneously

• Ability to oversee large sums of cash

• Strong customer focus and relationship-building skills

Position Type

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience skills knowledge contribution job location and most importantly performance in the job role. As these factors vary by individuals pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

Median:

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note benefits and plans may be changed amended or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser.