Industrial Customer Service Representative

Job Description

Job Description

Job Summary: We are seeking a motivated and customer-focused CSR to join our team in the fencing industry. The ideal candidate will generate leads, build relationships with potential customers, and provide tailored solutions to meet their fencing needs. This role involves engaging with clients through phone calls, emails, and online meetings, managing sales pipelines, and collaborating with other departments to ensure customer satisfaction and achieve sales targets.

Job Requirements

• Lead Generation: Identify and qualify potential customers through various channels, including phone calls, emails, and online inquiries.
• Customer Engagement: Build and maintain strong relationships with new and existing customers by understanding their needs and providing tailored fencing solutions.
• Quoting and Pricing: Prepare and deliver accurate quotes and pricing information to customers, ensuring competitive and profitable sales.
• Order Processing: Manage the entire sales process from initial contact to order fulfillment, including entering orders into the system and coordinating with the logistics team.
• Follow-Up: Follow up with customers post-sale to ensure satisfaction and address any concerns or issues that may arise.
• Collaboration: Work closely with the marketing, production, and logistics teams to ensure seamless customer service and timely delivery of products.
• Reporting: Maintain accurate records of sales activities, customer interactions, and pipeline status in the CRM system.
• Target Achievement: Meet or exceed monthly and quarterly sales targets and contribute to the company's overall growth.
• Strong B2B
• Negotiation: Skilled in negotiating terms, pricing, and contracts to achieve mutually beneficial agreements.

 

A Successful CSR Candidate, You Have:

· One to three years' experience in inside sales, sales, or customer service

· A high school diploma or GED

 

Even Better:

· Experience in the fence industry or experience as a fencing installer

· Bachelor’s degree or equivalent work experience

\nCompany Description

About Merchants Metals

We’re one of the largest manufacturers and distributors of fence systems in North America. With 35 distribution center locations, four manufacturing facilities, and a 60-year legacy of providing quality fencing and accessories, Merchants Metals continues to be the contractor and architect choice for excellence. Our complete line of products includes perimeter security solutions for industrial, commercial, and residential applications.

Company Description

About Merchants Metals\n\nWe’re one of the largest manufacturers and distributors of fence systems in North America. With 35 distribution center locations, four manufacturing facilities, and a 60-year legacy of providing quality fencing and accessories, Merchants Metals continues to be the contractor and architect choice for excellence. Our complete line of products includes perimeter security solutions for industrial, commercial, and residential applications.