Vendor Liaison PACE (CI-1.0)

Reporting to the PACE Business Operations Manager, the PACE Vendor Liaison serves as the primary operational resource for contracted vendor management, coordination, and performance oversight across the organization's vendor network. This role is responsible for supporting participant access to high-quality services through effective vendor relationship management, compliance monitoring, performance evaluation, workflow integration, and ongoing collaboration with internal and external stakeholders. The PACE Vendor Liaison helps ensure contracted vendors operate in alignment with regulatory requirements, contractual obligations, organizational standards, and participant care expectations.

The PACE Vendor Liaison leads the day-to-day execution of vendor onboarding, education, compliance monitoring, performance review activities, corrective action follow-up, and ongoing vendor engagement. Through collaboration with clinical, operational, quality, compliance, and interdisciplinary stakeholders, this role promotes accountability across the vendor network and supports consistent adherence to organizational standards, participant-centered practices, and service expectations.

Serving as the primary operational point of contact for contracted vendors, the PACE Vendor Liaison facilitates strong vendor partnerships, monitors performance and service delivery, identifies emerging risks and improvement opportunities, and supports effective integration of vendors into organizational workflows. The role serves as a key connection point between contracted vendors, center operations, interdisciplinary team members, quality, compliance, and business operations to advance participant access, continuity of care, operational effectiveness, and contracted service excellence.

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Practice Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.
• No Weekends, Evenings, or Holidays
• Will be covering all four PACE Center locations (Greenwood, Lafayette, Michigan City & Dyer), so candidate will need to be located near one of the centers.
• Candidate is expected to drive to other centers for meetings on an as needed basis.
• Vendor Relationship Management & Governance Cultivate and manage collaborative relationships with contracted vendors to support organizational priorities, participant access, and high-quality service delivery. Lead recurring vendor governance meetings, operational reviews, and business discussions to evaluate performance, address concerns, communicate organizational priorities, and promote accountability. Serve as the primary operational point of contact for contracted vendors, facilitating effective communication, issue resolution, and ongoing partnership development. Coordinate and strengthen operational workflows between vendors, center leadership, interdisciplinary team members, and organizational stakeholders to support care delivery, service continuity, and operational effectiveness. Drive the resolution of vendor-related operational issues, service disruptions, access concerns, and workflow barriers through timely escalation, collaboration, and problem-solving. Promote continuous collaboration between vendors and internal stakeholders to improve service delivery, enhance participant experiences, and support organizational objectives.
• Vendor Compliance, Education & Regulatory Oversight Lead vendor compliance monitoring activities to ensure contracted vendors operate in accordance with regulatory requirements, contractual obligations, accreditation standards, and organizational expectations. Execute and track vendor onboarding, orientation, and education programs that promote compliance with participant rights, PACE philosophy, quality standards, operational workflows, and participant care expectations. Monitor and evaluate vendor compliance with licensure, certification, credentialing, screening, training, and documentation requirements to support regulatory readiness and ongoing adherence to organizational standards and contractual agreements. Coordinate and oversee PACE-related credentialing activities for long-term care providers, assisted living providers, and contracted vendors or vendor-employed individuals providing services to PACE participants, including those delivering services within PACE centers, by partnering with the Franciscan credentialing team, facility designees, and operational stakeholders to ensure required credentialing, verification, and documentation processes are completed in accordance with organizational standards and applicable requirements. Conduct compliance reviews, monitoring activities, and operational audits to identify risks, validate compliance, and strengthen accountability across the contracted vendor network. Lead corrective action implementation and follow-up activities to address identified compliance deficiencies, mitigate risk, and support sustained performance improvement. Partner with quality, compliance, operational, and interdisciplinary stakeholders to communicate findings, resolve issues, strengthen vendor oversight practices, and support participant outcomes.
• Vendor Performance Management, Evaluation & Continuous Improvement Administer vendor performance scorecards, monitoring tools, and key performance indicators that evaluate service quality, timeliness, responsiveness, participant access, regulatory adherence, and operational effectiveness. Review and discuss operational data, quality outcomes, participant experience feedback, vendor reporting, and stakeholder input with contracted vendors and internal stakeholders to support performance accountability, issue resolution, and continuous improvement initiatives. Lead formal vendor performance reviews and ongoing performance discussions to evaluate results against contractual expectations, organizational standards, and participant care objectives. Collaborate with interdisciplinary, operational, clinical, quality, and compliance stakeholders to assess vendor effectiveness, identify performance concerns, and promote coordinated solutions that support participant care and service delivery. Drive performance improvement initiatives and corrective action follow-up activities by establishing measurable objectives, monitoring progress, and promoting vendor accountability for sustained improvement. Evaluate prospective vendors, service solutions, and operational capabilities to support informed decision-making, vendor readiness, and continuous improvement of the contracted vendor network.
• Vendor Network Optimization & Strategic Support Identify and communicate vendor network gaps, access concerns, capacity constraints, operational risks, and emerging service needs that may impact participant care, service delivery, or organizational objectives. Facilitate vendor onboarding, implementation, and operational readiness activities to support successful integration of new contracted services and vendor relationships. Support evaluation, due diligence, and operational assessment activities for prospective vendors and contracted service solutions. Coordinate vendor transitions, expansions, consolidations, and terminations to promote continuity of care, operational stability, and minimal disruption to participants and stakeholders. Collaborate with business, operational, clinical, and interdisciplinary stakeholders to strengthen vendor network effectiveness, improve service integration, and support ongoing network growth and optimization.

QUALIFICATIONS

• Associate's Degree0 Healthcare Administration, Business Administration or Related Field- Required
• Bachelor's Degree0 Healthcare Administration, Business Administration or Related Field- Preferred
• 2 Years- Experience in healthcare operations, compliance, quality improvement, vendor management, provider relations, care coordination, network management, or a related healthcare environment- Required
• 2 Years- Experience working with contracted service providers, external business partners, provider networks, or other healthcare stakeholders.- Required
• 2 Years- Experience applying regulatory requirements, organizational policies, or operational standards in support of operational or participant service excellence- Required
• 2 Years- Experience utilizing data, performance metrics, or reporting tools to evaluate performance, identify opportunities for improvement, and support decision-making- Required
• 2 Years- Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams- Required
• 2 Years- Experience in a PACE organization, Medicare Advantage, Medicaid managed care, integrated delivery system, post-acute care, or other highly regulated healthcare environment.- Preferred
• 2 Years- Experience supporting contracted service oversight, vendor performance programs, external partnerships, compliance activities, quality improvement initiatives, or regulatory audits. - Preferred
• Auto Insurance- Required
• Driver's License- Required
• Lean Six Sigma- Yellow Belt- Preferred

TRAVEL IS REQUIRED:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org .