J.P. Morgan Wealth Management - Vice President, Client Welcome Group Team Lead - Westerville, OH

Job Description

At J.P. Morgan Wealth Management, we have an enthusiasm for helping our clients, building relationships, and delivering extraordinary customer service while maintaining a strong commitment to diversity and inclusion.

As a Client Development Team Leader within our dynamic team, you will be responsible for coaching, motivating, and guiding Licensed Professionals to provide an exceptional and welcoming experience for potential investors and new clients. Your team will collaborate closely with newly on boarded clients during the crucial initial 120 days of a new client relationship, aiming to fulfill their comprehensive service needs and familiarize them with the products, services, and platforms that best match their financial requirements. Your team will handle both inbound and outbound calls to clients and prospects, and introduce potential clients to advisors to strengthen their overall relationship.

Job Responsibilities:

• Leverage your leadership and communication skills
• Identify opportunities to attract and recruit Client Development Professionals
• Ensure talent and performance strategies are in place to coach, develop and promote Client Development Professionals, including performing call monitoring reviews to ensure quality interactions
• Set the tone of commitment to diversity and inclusion
• Create a culture of risk and control that acts with appropriate understanding and urgency; with ultimate responsibility to safeguard our customers and our business

Required qualifications, capabilities and skills:

• A valid and active Series 7 and Series 63 license is required - If you were registered after October 1, 2018 you must also have a valid and active Securities Industry Essential (SIE) exam
• FINRA Series 9/10 (or equivalent) is required or ability to obtain within 60 days of starting in the role as a condition of employment
• Leadership and People Development experience required with a proven track record of developing and coaching high performing teams
• Proven ability to recruit, source and attract internal and external talent by building and maintaining personal network of contacts
• High degree of investment services and product acumen and keen interest in the financial markets 

Preferred qualifications, capabilities and skills:

• Bachelor’s Degree preferred, or 4 years of equivalent work experience required 
• Business Development experience preferred

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.