Customer Service Manager
$60kAlliedonesource
If you thrive on turning complex customer issues into calm, confident resolutions—and you love owning outcomes—this Customer Service Manager role puts you at the center of merchant success. As a Customer Service Manager , you’ll manage a portfolio of merchants across multiple industries, acting as their go-to partner for day-to-day support, strategic guidance, and long-term retention. This is not a call-center "scripted" job; it’s a high-impact Customer Service Manager position where you'll analyze account activity, recommend smarter pricing/products/processing approaches, and coordinate solutions across internal teams and external partners to deliver a best-in-class experience that strengthens profitability and loyalty. Required Skills Strong problem-solving and de-escalation skills; able to resolve merchant issues efficiently and professionally Excellent verbal and written communication skills (phone/email), with the ability to explain solutions clearly to different audiences Customer service and relationship management strengths; comfortable supporting a wide range of personalities and needs Analytical ability to review merchant/account data and translate insights into actionable recommendations Strong organization, attention to detail, and follow-through while balancing multiple priorities Experience delivering client-focused solutions aligned to business goals Proficiency with Microsoft Office and CRM tools Nice to Have Skills Experience coordinating with banking partners and third-party providers to drive issue resolution Familiarity with risk/compliance monitoring and remediation support (including PCI-related corrective actions) Background in transaction processing strategy, pricing/product recommendations, and retention-focused portfolio management Ability to develop and deliver merchant education or training to improve performance Bilingual capability (eligible languages may qualify for a pay differential) Preferred Education and Experience Bachelor’s degree in Business Administration, Accounting, Marketing, or a related field (preferred) 3+ years of experience in a financial institution and/or customer service role (required) Salary $60,000 Bring your attitude, aptitude, and drive to grow—and take ownership of merchant relationships where your impact is visible every day. Allied OneSource is connecting great people with great opportunities. #INDPROFKC #J-18808-Ljbffr
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