Customer Service Representative

Job description

Our fast-growing Sales, Manufacturing, and Distribution center is looking for a result driven Customer Service Advisor to join our team as a key member. We are a multi-brand company with high aspirations and high expectations. If you are looking to make a difference in the workplace and for the people that you serve, look no further.

Our goal is to provide customers with a Positive experience and to ensure that we understand and satisfy their needs. Customer Service Advisors play a critical role in achieving this goal. They are responsible for providing our valuable customers with accurate information needed in a professional and efficient manner.

DUTIES AND RESPONSIBILITIES Primary:

• Engage, and befriend customers so that they have a great experience
• Minimize loss by consistently providing Positive experience to our customers and providing fair solutions
• Trouble shoot issues and ensure management knows of reoccurring issues
• Typical Issues Examples Include:
• Desired tracking information or tracking number
• Copy of order, packing slip, or invoice
• Price discrepancies
• Missing parts
• Defective product
• Freight questions
• Enter replacement orders as required
• Expediently return customer request that cannot be handled while on the initial call
• Respond, Resolve, and Record all service ticket issues in proper customer care system
• Remain Positive and professional and work together with the team to make a great environment for our customers and each other
• Be a role model for our values of Positive, Reliable, Ownership, Continuous Improvement, and Winning Pace

Secondary:

• Answer overflow phone calls
• Accurately enter assigned orders
• Perform various sales related tasks
• Send follow up or thank you emails to customers
• Other Duties as assigned

QUALIFICATIONS Required:

• High school diploma/GED
• 2+ years of customer service experience
• Pleasant, enthusiastic voice
• Positive Attitude
• Strong Communications skills and interpersonal skills across all levels
• Multiple software computers skills
• Ability to multitask

Desired:

• Associates degree or higher
• 5+ years of customer service experience

POSITION BENEFITS

• Full Time Position
• Monday – Friday operation (typically)
• Competitive Salary
• Paid Time Off (PTO) along with standard holidays
• 401(k) retirement savings plan with strong company match
• Medical, dental, and vision insurance
• Life insurance
• Internal and Professional growth opportunities
• Employee Referral Program