Customer Service Representative

Overview Arlington Heights Veterinary Hospital, located in Bloomington, IN, is a veterinary hospital that puts your animals’ needs first and foremost. For over 5 decades we have aimed to perform the best possible medicine and strive to save the 10%; saving the lives of animals that only the best veterinarian can save. We want to be the clinic that saves the 10%. This position is primarily responsible for the client’s first contact when calling or visiting the practice and, as such, represents the professional image of the practice to callers and visitors. The Customer Service Representative (CSR) answers telephones, greets clients, prepares patient files and escorts clients and patients to exam rooms. The CSR also receives and relays client correspondence and updates client financial records. The exceptional CSR has the ability to diffuse negative client situations and foster client loyalty. At Arlington Heights Veterinary Hospital, we ask a lot of our employees which is why we give so much in return. In addition to your competitive salary, medical/dental/vision plan and a lucrative 401(k) we will shower you with perks including: Food: Frequent “lunch on us” including monthly birthday celebrations. Amusement: This field of work can be stressful but we are always trying to have fun and enjoy our day at Arlington! Team Fun: Get togethers outside of the office for fun team building activities. Family Discount: When you join our team at Arlington Heights, you join our family and will receive a 50% discount for all of your own pets’ needs. Responsibilities Becoming a team member at Arlington Heights Veterinary Hospital, you will gain experience to further your knowledge base of veterinary medicine and learn teamwork and hard work to assist you in the future. Throughout your journey, you will benefit our local pet community and be a part of the team that helps to save the 10%. You will be responsible for: Veterinary Knowledge/Client Education: Answers client inquiries about basic animal care and routine procedures. Educate clients on over-the-counter products such as shampoos and nutraceuticals; have full knowledge of heartworm and external parasite preventives and able to promote client education and sales. Guide client to make appropriate decisions regarding optimum pet care. Admitting / Discharging Patients/ Cash Handling: Admit patients and handle medical record entries accurately. Handle client/patient transfers with ease. Prepare client invoices for services performed. Accurately handle payment transactions. Accurately and empathetically communicate estimates/treatment plans to clients. Hospitality: Bond with clients during interactions. Keep the front desk a positive area even during long client wait times. Work to maintain an effective veterinarian appointment schedule; screening emergencies and prioritizing cases that need to be seen. Personal Conduct/Attitude/Teamwork: Maintain positive, cooperative relationships with other employees. Display tact and respect with team members even when busy or hectic. Feel and express a genuine liking for animals and their owners and for working in the animal care field. Client Communication: Conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks. Deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time. Greet clients with poise and natural effort. Outline costs and fees in a positive light while supporting hospital payment policies. Turn prospective clients (phone-shoppers) into clients through relationship building and bonding. Handle client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements. Qualifications Education: Completed at least a high school education and looking to possibly further your education down the road. Compassion: You must truly love animals and want to do whatever it takes to give the pet the best possible care. Mover & Shaker: A willingness to start and end every day knowing you gave your all. Partnership: This position requires teamwork not autonomy. You still need to be self-motivated but realize we work as a team at Arlington Heights. We would love to have you join our team!!

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