Clinic & Billing Specialist

Thank you for considering Progyny! We’re looking for a Clinic & Billing Specialist to support daily interactions with our members and in-network clinics. In this role, you’ll help create and issue authorizations, resolve billing inquiries, and ensure a smooth, accurate billing experience. You’ll manage a high volume of calls and emails, review and resolve billing issues and denied claims, and partner with providers to support accurate claims processing. The ideal candidate is adaptable, communicates clearly and respectfully, and takes a thoughtful, solutions-oriented approach to their work. What you’ll do... Manage a high volume of inbound calls and emails from members and providers Build strong relationships by delivering high-quality, respectful service and resolving billing issues effectively Review, research, and analyze complex fertility-related claims across multiple systems, ensuring accurate data capture and processing (e.g., pricing, prior authorizations, benefits verification) Communicate with providers to resolve claim discrepancies and obtain required information for payment Explain financial responsibility (including deductibles, coinsurance, and out-of-pocket maximums) in a clear and understandable way Interpret and apply clinic contract terms related to covered services and authorizations Maintain accuracy and productivity standards in claims review and processing Adapt to evolving business needs and priorities About you... 1–3 years of experience in a health insurance or healthcare billing environment (fertility experience preferred) Bachelor’s degree preferred, or equivalent combination of education and relevant experience Experience with Microsoft Excel required; familiarity with CRM tools (Salesforce experience is a plus) Ability to manage multiple priorities and navigate various insurance products and benefit structures Comfortable working in a metrics-driven environment with regular performance feedback Ability to handle complex conversations in a professional and respectful manner Knowledge of CPT, HCPCS, and ICD-10 codes and medical terminology preferred Ability to work independently and use sound judgment Strong communication and interpersonal skills with a wide range of stakeholders Highly organized, detail-oriented, and able to manage multiple tasks effectively Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future. About Progyny: Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs. Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits. Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit Our perks: Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group Menopause and midlife care Health, dental, vision and life insurance options for employees and family Free in-person, virtual and text-based mental health and wellness support Paid time off, including vacation, sick leave, personal days and summer flex time Company equity Bonus program 401(k) plan with company match Access to on-demand legal and financial advice Learning and development programs to help you grow professionally and a mentorship program Company social events to include annual volunteer day and donation matching Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office In compliance with New York City's Wage Transparency Law, the hourly salary [wage] range for NYC-based applicants is: $26.44/hour - $31.25/hour. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity. Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to View email address on click.appcast.io. #LI-BR1 Our Growth is Creating Great Opportunities! Progyny is growing and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to View email address on click.appcast.io. Thank you for your interest in Progyny!