Order Management Specialist

Order Management Specialist Are you a detail-oriented professional who enjoys helping customers, managing complex projects, and working with cross-functional teams? We are seeking an Order Management Specialist to join our growing team and play a critical role in supporting our Commercial Casework Hardware business. In this position, you'll serve as a trusted resource for customers, distributors, and sales partners by ensuring orders are processed accurately, projects stay on track, and customers receive exceptional service throughout the order lifecycle. Your expertise and commitment to quality will help deliver innovative hardware solutions for commercial and institutional projects. What You'll Do Manage customer orders from entry through fulfillment, ensuring accuracy in part numbers, quantities, finishes, and specifications. Serve as a product resource for customers and sales teams, providing guidance on hinges, pulls, wire doors, shelving systems, workstation brackets, and related hardware solutions. Review project drawings, specifications, and submittals to confirm proper product selection and order requirements. Communicate order updates, lead times, and shipment information to customers and stakeholders. Partner with purchasing, warehouse, engineering, production, and sales teams to ensure timely and successful order fulfillment. Assist customers with quotations, pricing inquiries, and product availability. Investigate and resolve order discrepancies, backorders, returns, and shipping-related concerns. Maintain accurate customer, project, and order information within ERP and CRM systems. Support contractors, distributors, and millwork partners with project-specific requirements. Help ensure compliance with project specifications, customer expectations, and industry standards. Collaborate closely with internal and external sales teams to support customer relationships and project success. What We're Looking For Required Qualifications High School Diploma or GED. Minimum of 2 years of experience in order management, order entry, sales support, customer service, or a related business support role. Experience working within manufacturing, construction, industrial, or hardware distribution environments. Proficiency with ERP systems and Microsoft Office applications. Strong attention to detail and commitment to delivering accurate work. Preferred Qualifications College coursework or degree. Experience with Plex ERP or similar business systems. Experience in the hardware, casework, cabinetry, or construction-related industries. Ability to interpret blueprints, shop drawings, specifications, and project documentation. Familiarity with AWI standards and industry best practices. Understanding of hardware materials, finishes, and compatibility requirements. Experience supporting contractors, architects, distributors, or construction project teams. Skills for Success We're looking for someone who: Thrives in a fast-paced environment and can manage multiple priorities simultaneously. Takes ownership of tasks and follows through to completion. Demonstrates excellent communication and customer service skills. Is highly organized and detail-oriented. Enjoys solving problems and collaborating with others. Builds positive relationships with customers and internal teams. Work Environment 100% onsite position in a manufacturing, warehouse, or distribution office environment. Standard schedule: Monday through Friday, 8:00 AM to 5:00 PM. Occasional overtime may be required to support customer needs and project deadlines. Frequent collaboration with customers, vendors, sales teams, and internal departments. Why Join Us? This is an opportunity to be part of a team that values collaboration, customer service, and operational excellence. You'll work alongside industry professionals, contribute to exciting commercial projects, and play a key role in delivering products that help our customers succeed every day. Job Type & Location: This is a Contract to Hire position based out of Rockford, IL. Pay and Benefits: The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Rockford,IL. Application Deadline: This position is anticipated to close on Aug 19, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.