Field Service Technician

Field Service Technician

TechniBlend is looking for a self-starter, ambitious Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities include:

• Support TechniBlend (OEM) equipment and systems at customer production facilities.
• Diagnose and troubleshoot mechanical, electrical and controls technical errors with equipment and determine and execute proper solutions.
• Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers.
• Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety.
• Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements.
• Provide best-in-class service with customers and collaborate professionally fellow technical service and engineering personnel.
• Provide training to the customers on equipment operations and maintenance procedures.
• Produce timely, accurate and detailed service reports.
• Comprehend customer requirements and make appropriate recommendations and modifications as required.
• Manage field service appointments and customer troubleshooting requests through Salesforce – Field Service Lightning.
• Ability to manage travel and expenses through expense management software while following company policies.

What's in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Required Skills:

• Proven field service and technical service experience and aptitude
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and adapt to changing work schedules
• Willingness to travel up to 70% of the time (primarily domestic / USA)
• Ability to work extended hours and weekends
• Able to effectively organize, schedule, and carry out work assignments with minimal supervision
• Read and interpret technical manuals, blueprints, diagrams
• Understanding of the safe operation of hand tools and power equipment
• Effective communication skills, verbal as well as written
• Well-developed skills in problem solving and troubleshooting
• Broad technical knowledge of process and/or industrial automation
• Mechanical aptitude and ability to perform mechanical and physical tasks
• Ability to support customers during and after hours on a scheduled basis

Additional Skills:

• Brewing, Food & Beverage processing equipment experience a plus
• Ambitious, fun & flexible
• Organized, with strong time management skills and a strong work ethic
• Technical curiosity is critical
• High attention to detail

Education and Experience:

• Requesting (not required) 3 to 5 years of experience in installation, industrial maintenance, and troubleshooting of processing systems preferred.
• Associates or technical degree in engineering or related field required. – Prefer higher level education in engineering, electronics, programming, etc.
• Proficient knowledge of mechanical, electrical and process systems used in the brewing, food & beverage production industry.
• Experience with various control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen-Bradley systems.
• Experience with mechanical process equipment such as pumps, valves, meters and other components.
• Computer knowledge: Microsoft Office, Excel and Word, Salesforce, Syteline

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.