Desktop Support Technician- Bilingual in English and Korean
OSI Digital
Field Desktop Support Tech - Bilingual in English and Korean Role Full Time Shift Time: 12 noon- 8 PM PT Location: Orange County, CA Onsite/In-person. Responsibilities: Provide desktop support experience – troubleshooting, configuration, software installation Experience with ticketing system, review onboarding requests, review tickets and document issues Adept at M365, Windows, Active Directory, ticketing systems Provide troubleshooting and support to end users on a variety of issues – incidents and problems Technical assistance to the customer: password reset, account information, case number information, Adobe Reader issues, browser issues, technical computer issues, internet connectivity Set up equipment for employee use, image computers using a variety of methods, install and perform minor repairs to computers and peripheral equipment within office premises Strong networking skills – IDF/MDF, switches, routers, access points Provide technical assistance for user questions/issues on Windows 7, 8 and 10 and Microsoft Office 2010 through Office 365, M365 Qualifications: 2-5 years of experience in software, hardware and network Proficient with Windows, M365, PC and printer configuration Strong customer service skills, detail oriented, deadline driven Strong communication skills and client interfacing skills Enthusiastic and willing to take initiative Fluent in English and Korean Powered by JazzHR #J-18808-Ljbffr
Vacancy posted 3 days ago
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