Public Benefit Specialist [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Public Benefit Specialist based in the United States.

This role focuses on supporting patients in navigating financial assistance and public benefit programs, ensuring access to essential healthcare services regardless of insurance status. You will work directly with uninsured or underinsured patients to assess eligibility for Medicaid and financial assistance programs, guiding them through complex application processes. The position requires strong communication skills, attention to detail, and a service-oriented mindset in a high-volume healthcare environment. You will serve as a key liaison between patients, healthcare providers, and government agencies to ensure timely and accurate application submissions. This is a meaningful, patient-facing role where your work directly improves access to care and reduces financial barriers. You will contribute to the efficiency of healthcare revenue cycle operations while supporting vulnerable patient populations.

Accountabilities

• Interview uninsured and underinsured patients to assess eligibility for Medicaid and financial assistance programs.
• Guide patients through application processes, ensuring accurate completion and submission of required documentation.
• Collect and verify supporting documents needed for program eligibility and maintain clear communication with patients throughout the process.
• Follow up on submitted applications to ensure timely determination and appropriate billing or adjustment processing.
• Maintain accurate records of all patient interactions, application statuses, and eligibility outcomes in system documentation tools.
• Collaborate with Medicaid caseworkers, healthcare teams, and revenue cycle departments to support application resolution.
• Maintain up-to-date knowledge of federal and state assistance programs and share updates with internal teams.
• Support additional administrative and patient access tasks as needed to ensure operational efficiency.

Requirements

• 1–2 years of experience in a healthcare setting, preferably involving patient financial counseling or insurance-related support.
• High school diploma or GED required; additional education in healthcare administration or related fields is a plus.
• Strong understanding of revenue cycle processes, insurance basics, and patient access workflows.
• Familiarity with Medicaid, financial assistance programs, and healthcare eligibility requirements.
• Knowledge of medical terminology, CPT codes, or healthcare billing concepts is preferred.
• Strong communication and interpersonal skills with a patient-centered approach.
• Ability to manage multiple cases, follow detailed processes, and maintain accuracy under deadlines.
• Comfortable working in a remote environment while collaborating with internal teams and external agencies.
• Openness to learning and adopting new technologies, including AI-supported tools, to improve processes.

Benefits

• Hourly compensation ranging from $16.50 to $20.50, based on experience.
• Comprehensive healthcare benefits including medical, dental, and vision coverage.
• Paid certifications and professional credentialing opportunities (including CRCR certification).
• Tuition reimbursement to support continued education and career growth.
• Career advancement opportunities within healthcare revenue cycle operations.
• Paid time off, holidays, and additional well-being programs.
• Incentive programs recognizing performance and contribution.
• Remote work flexibility with potential onsite collaboration when required.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.