Field Service Digital Service & Connectivity Coordinator (m/w/d)
Innio
Ziel der Stelle: Der Field Services Digital Service and Connectivity Coordinator (m/w/d) unterstützt den digitalen und administrativen Betrieb im Field Service. Die Rolle sorgt dafür, dass digitale Systeme, Prozesse und Kommunikationsabläufe effizient funktionieren und der Servicebetrieb reibungslos läuft. Zu den Hauptaufgaben gehören: Betreuung digitaler Plattformen und Unterstützung der Anwender Bearbeitung von Support- und Systemanfragen sowie Testen neuer Funktionen Analyse von Kennzahlen (KPIs) zur Verbesserung der Serviceleistung / Prozessoptimierung sowie der Benutzerfreundlichkeit Erstellung und Pflege von Schulungs- und Kommunikationsunterlagen Unterstützung der digitalen und administrativen Abläufe im Field Service Koordination von Engine- und Remote-Connectivity-Themen Key-User für Systeme wie unser myPlant Mitwirkung bei Onboarding, Schulungen und Systemeinführungen Identifikation und Bearbeitung von Fehlern und Verbesserungspotenzialen in digitalen Prozessen und Connectivity-Themen Außendiensttätigkeiten zur Gewährleistung der Praxisnähe Die Position arbeitet als Schnittstelle zwischen Field Service, digitalen Tools, internen Stakeholdern und Nutzern und trägt zur kontinuierlichen Verbesserung der Service-Performance bei. Das bringen Sie mit: Ausbildung im Technischen Bereich, IT, Logistik oder vergleichbar Mehrjährige Erfahrung im administrativen Support, idealerweise im Umfeld IT, Digitalisierung oder Field Service Kenntnisse in Engine Connectivity, Remote Monitoring, Ticketing-Systemen, ERP oder Instandhaltungsplanung von Vorteil Interesse an Energielösungen, digitalen Services und Connectivity-Themen Gute Kenntnisse digitaler Tools und Microsoft Office, insbesondere Excel Erfahrung mit Datenanalyse- und Managementtools wie Excel, SQL oder Tableau von Vorteil Sehr gute Deutsch- und Englischkenntnisse Strukturierte, organisierte und sorgfältige Arbeitsweise Kommunikationsstärke sowie Fähigkeit, technische Inhalte verständlich zu vermitteln Hohe Lernbereitschaft und schnelle Anpassungsfähigkeit an neue Systeme und Prozesse #J-18808-Ljbffr Innio
Vacancy posted 3 days ago
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