Bilingual Customer Service Representative

$20 - $22 per hour

Nagler Group

Senior Recruiting Manager at The Nagler Group Location: Hybrid (Waltham/Boston) Pay: $20–$22/hour Schedule: Full-time, 11:30 AM – 8:00 PM (occasional flexibility to start earlier) Overview Join a fast-paced call center team assisting people with questions about commuter benefits (T passes and Commuter Rail) available through a federal pre-tax program. You’ll be handling mostly inbound calls and a few outbound follow-ups for escalated issues. Key Responsibilities Answer up to 100 inbound calls daily from individuals inquiring about commuter benefits Make occasional outbound calls for escalated issues Provide clear, helpful, and professional customer service Navigate systems to assist with benefit-related questions and updates Training is onsite in Waltham for the first 2–3 weeks, Monday–Friday, 9:00 AM – 5:00 PM After training, the schedule is hybrid: in-office Tuesdays and Wednesdays, remote the other days Must be open to going into the Boston office occasionally (Commuter Rail is recommended from Waltham or your home) Seniority level Associate Employment type Full-time Job function Customer Service Industries Staffing and Recruiting #J-18808-Ljbffr The Nagler Group

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Vacancy posted 3 days ago

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