Specialized Operations Associate

Salary Range $17.05 - $21.32* Job Description WHO WE ARE: Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one‑of‑a‑kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all‑channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets. You Will Be Under the leadership of the Assistant General Manager, Operations, the Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department. What You Will Do General Office Opening the store: safe, controller, registers and distributing reports Maintaining daily functions, including morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash Resolving customer issues, both internal and external, e.g., researching/payment of bills, tracking/processing customer packages Process Fulfillment orders Ad hoc responsibilities as needed Jewelry Operations Follow Jewelry Standards and Shipping Guidelines Receive, verify, and properly book all jewelry in accordance with Company standards Effectively process re‑tickets, RTV’s, Transfers, ASN Shipments and price changes Retrieve and process all merchandise to be returned/transferred to the vendor as required Ensure case counts are completed and all merchandise is entered into the case count system after receipt; reconcile discrepancies Maintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoices Receive and verify all merchandise for trunk shows, assist in show set‑up/take‑down and recap results Prepare and submit all special order requests and Statements of Sale when requested Communicate with Corporate Merchants, Account Payable, Inventory Control and vendors as needed Ensure internal audit readiness and adherence to Internal Audit standards, monitoring vault/safe contents to remain audit‑ready Assist managers and associates on the selling floor as necessary What You Will Bring Ability to lift cartons up to 15 lbs, climb ladders, and handle racks and carts of merchandise Strong computer skills – Google, MS Office, and adaptability to changing technology Work well in a fast‑paced, team‑oriented environment requiring high multi‑tasking with minimal supervision Flexible schedule as per business needs and adherence to Dependability standards Attention to detail and organized personal workspace Apply store policies & procedures to guide decision‑making Verbal and written communication skills, handling telephone and face‑to‑face interactions professionally Maintain confidentiality when handling issues Other store initiatives as assigned by management Your Life and Career at Saks Fifth Avenue Opportunity to work in an innovative environment during transformational growth Exposure to rewarding career advancement opportunities across the largest multi‑brand luxury retailer, from retail to distribution, digital or corporate Comprehensive benefits package for all eligible full‑time employees (including medical, vision and dental) Employee discount Salary and Other Benefits Compensation for this role varies by geographic location; the range reflects multiple markets, including higher‑cost areas Benefits: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (e.g., critical illness, hospital and accident insurance) Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr