Operations Business Process Specialist

Operations Business Process Specialist Key Responsibilities Support transformation projects, including digital shifts, process improvements, and cultural changes analysing current process inefficiencies, bottlenecks and areas for improvement Lead process enhancement initiatives to enhance workforce productivity, including training, process automation, and best-practice adoption. Engage with stakeholders to implement change, facilitate workshops, and manage risks and challenges. Assess readiness for change, mitigate risks, and ensure smooth adoption of new systems and processes. Monitor progress, gather feedback, and optimise change efforts for long‑term success. Partner with leadership to align initiatives with strategic goals and future ways of working. Map out current state processes and establish a structured CI methodology to drive standardisation and efficiency Evaluate the sustainability and alignment of improvements to the future operating model Build influential working relationships with subject matter experts from across the organisation to support the achievement of improvements Leverage data analytics and establish key performance indicators (KPIs) to assess network operations and identify areas for improvement Work with all operational market leads to standardise & localise (where necessary) process maps across all operational functions including Sales Operations, Deployment, Supply Chain & Support services Qualifications and Experience Bachelor's degree in Information Technology, Business/Commerce, or Project Management 5 years of experience in managing complex change initiatives Proven experience in managing technical and IT business process improvements Proven experience as a Business Process Engineer, with a focus on operations optimisation Lean and/or Six Sigma (green belt) knowledge would be advantageous Change Management Certification (e.g., Prosci, ADKAR) is a plus Capabilities Strategic thinker aligning technical solutions with organisation's long‑term goals & objectives Excellent problem‑solving, analytical & communication (written & verbal) skills Strong knowledge in the use of PM toolsets (Asana) to provide visibility across multiple workstreams & portfolio views up into SLT & Portfolio Management Ability to manage multiple projects simultaneously and prioritise tasks effectively Strong interpersonal and communication skills to effectively collaborate with diverse teams and stakeholders Ability to manage change programmes & report up (Manager & SLT) & across (PM’s, Portfolio Management) within Coates. Understands the impact to Big Rocks and change agenda. Salary $79,200 - $90,000 a year Full Salary Range: $79,200/year (minimum), $84,600/year (midpoint), $90,000/year (maximum). Pay is based on relevant experience, skills, education, internal equity, and market data. Well‑qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum. Benefits The benefits include an annual market competitive bonus programme and our “Thrive Programme” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritise our health and wellbeing (virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Equal Opportunity Employer Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, colour, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). #J-18808-Ljbffr