Customer Support Representative

Ever imagined saying, “I helped launch the future of transportation”? We’re rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives – with no one inside – powered by our world‑first Remote Driving technology on real public streets. We’re live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab. Our mission is simple: replace private car ownership with a faster, cleaner, door‑to‑door mobility model. If you want to build something real, visible, and genuinely transformative, you’ll feel right at home here. What’s happening at Vay First to roll out vehicles in both Europe and the USA on public roads without a human being inside and currently the 2nd largest commercial, driverless car fleet in the Western World. We’ve partnered with Kodiak to bring remote‑driving technology to autonomous trucks in the US, showcasing our ability to integrate our system into heavy‑duty commercial vehicles and expand the applications of our tech across the US. We’ve completed tens of thousands of trips so far and are busy multiplying our Las Vegas fleet just to meet demand. Why this role is exciting As the Customer Support Representative, you'll be the voice of the world’s first commercial remote driving service working closely with Operations and Product. Your feedback will shape how the service improves handling customer contacts across every channel and ensuring every interaction reflects the quality and care Vay is built on. What you’ll be driving Handle inbound customer contacts (calls, email, chat) during assigned shifts Resolve issues related to bookings, billing, app usage, and vehicle access Log and document all interactions accurately in our CRM Follow escalation protocols for technical or operational issues Meet or exceed KPIs including CSAT, FCR, and AHT Flag recurring issues and contribute to process improvements What are we looking for 3+ years of customer‑facing experience in support (ride‑hailing, mobility, car rental, banking, or similar preferred) Clear and empathetic communicator, written and verbal Comfortable working in a fast‑paced, evolving environment with shifting priorities Able to follow escalation processes consistently and document interactions accurately Comfortable using digital tools – CRM and ticketing systems (Zendesk, Freshdesk, or similar) Must be able to work on‑site in Las Vegas, including shift work and weekends Why choose Vay Global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality. Huge scope for impact in a fast‑paced environment. All Vay team members receive 30% off their Vay rides. Wellness Hub free gym access & wellness app subscriptions. Regular team events throughout the year. DEI @ Vay At Vay, we consider our work on diversity, equity, and inclusion to be an ongoing effort, and we welcome suggestions and comments. If you are happy to help us with our targets we would really appreciate you self‑identifying below. We do not discriminate on the basis of any protected group status under any applicable law. We are a government contractor; the law requires us to provide equal employment opportunity to qualified people with disabilities. Participation in self‑identification is voluntary and confidential. #J-18808-Ljbffr Vay