Substitute Package Room Attendant

Press space or enter keys to toggle section visibility

Job s ummary –

Responsible for handling all incoming and outgoing packages including mail for hotel guests, and residents, including delivery and pick-up. Also deal daily with inputting of information into database (MS-SHIFT) and communicating with third party couriers. All other duties assigned.

Essential Duties and Responsibilities –(Key Activities)

• Receive and ship packages while maintaining accurate inventory. All incoming packages are to be logged in and all outgoing packages logged out of MS-SHIFT – This to ensure accountability and tracking of any items that might be reported as missing
• Ensure packages are delivered to guests and residents in a timely manner
• Pass over all essential information obtained on shift
• Notify employees, guests, and companies of all deliveries and coordinate pick ups
• Follow up with UPS, FEDEX and other companies on missing packages or packages not delivered
• Remove crates, trunks, boxes, bags and other items to be shipped from guest rooms. Item may at times exceed 50lbs
• Assume the responsibilities of the Outsider Messenger during his absence. Pick up items from various locations around the City for guests and the hotel, no matter the weather conditions.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Participate in quality control activities. 
• Interact in courteous and professional manner with all guests, staff and community members. 
• Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties. 
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Maintain clean and safe work area. 
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Ensure that standards, inclusive of grooming and attire of staff, are maintained at a superior level on a daily basis.
• Models the company’s culture, vision, mission and core values at all times.
• All other duties as required.

Others

• While this is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Required Skills –

• Must be able to perform job functions with attention to detail, speed and accuracy
• Be a clear thinker, remaining calm and resolving problems using good judgement
• Follow directions thoroughly
• Understand a guest’s service needs 
• Work cohesively with co-workers as part of a team 
• Work with minimal supervision 
• Maintain confidentiality of guest information and pertinent hotel data
• Thorough knowledge of computer use, specifically MS Shift
• Ability to be resourceful, creative and maintain flexibility 
• Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet, inches, cups, pounds and ounces
• Required to speak, read and write English, with fluency in other languages preferred 
• Must be able to exert physical effort in transporting 20-50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding 

Qualifications –

• Equivalent work experience.

• Licenses & Certifications: None required

Experience –

Minimum one years’ experience in a similar capacity for a luxury or ultra-luxury property.

ABOUT THE CARLYLE, A ROSEWOOD HOTEL  

Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations. 

ABOUT ROSEWOOD HOTEL GROUP

Rosewood Hotel Group, one of the world’s leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts®, New World Hotels & Resorts® and KHOS™. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments.

The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.