Contracts Analyst NetSuite Customer Success Operations

Contracts Analyst — NetSuite Customer Success OperationsThe NetSuite Customer Success Operations team is seeking an experienced, highly motivated Contracts Analyst to support the review, preparation, approval, and signing of Oracle NetSuite professional services contracts.As part of a global organization, the Contracts team provides critical support throughout the sales cycle, including contract reviews, deal structuring, contract research, business approvals, and enablement. The Contracts Analyst partners with Sales, Sales Operations, Consulting Delivery, Finance, Legal, and other internal teams to deliver accurate, timely agreements that meet customer needs and Oracle requirements.The successful candidate will bring strong contracts expertise, sound business judgment, and the ability to take ownership and support colleagues. We welcome an openness to new tools and approaches, including AI where useful. This is an individual contributor role suited to someone interested in developing toward future team leadership or management opportunities.Job ResponsibilitiesReview, draft, and finalize standard and custom professional services agreements, statements of work, and change orders.Manage contracts through required reviews and business approvals, execute contracts within delegated signing authority, and coordinate additional required signatures.Research contractual issues and propose alternative language within Oracle guidelines, partnering with Legal when appropriate.Support deal structuring for transactions of varying complexity and scale.Provide guidance to Consulting Sales and Delivery teams on contract requirements, sales policies, pricing and discounting approvals, and change orders.Investigate and resolve contract escalations, exercising sound judgment and involving the appropriate stakeholders.Manage a high volume of contract reviews while balancing competing priorities, deadlines, and business needs.Support the development of contractual templates and maintenance of the template library.Support Contracts team initiatives and ongoing process improvements.Share knowledge and coach colleagues to strengthen team capabilities and consistency.Build effective working relationships across Sales, Customer Success, Sales Operations, Consulting Delivery, Finance, and Legal.Ensure compliance with published sales, contracting, and business approval policies.Provide flexibility during month-end and quarter-end closings, including extended hours and occasional weekends or holidays as needed.Required QualificationsFive or more years of experience drafting, reviewing, and negotiating professional services or consulting contracts.Bachelor's degree in business or a related field, or equivalent relevant experience.Strong analytical skills, attention to detail, organizational abilities, and sound business judgment.Ability to independently manage complex contract work, resolve issues, and meet deadlines in a fast-paced environment.Excellent written and verbal communication skills, including the ability to explain contractual requirements clearly.Demonstrated leadership skills through coaching, initiative ownership, or influencing cross-functional stakeholders.Ability to work collaboratively and adapt to evolving business needs.Proficiency with Microsoft Office, including Excel and PowerPoint.Ability to collaborate globally and attend meetings outside regular business hours when needed.Based on the U.S. West Coast in the Pacific Time Zone.Preferred QualificationsProfessional proficiency in Spanish and/or Portuguese.Knowledge of NetSuite and experience in a cloud software or SaaS business.Project management experience, including coordinating work across teams.